1
/5
(Written a week ago)
This is regarding our trip to Madhya Pradesh.
This is our second trip with Tickets to trip, however we were quite satisfied with the 1st trip but highly disappointed with this one.
Day 1 ( Stay at Ho (Read More)tel Imperial Grand)
The check-in created a lot of chaos as we reached the hotel at 9.30 a.m and the check-in was at 12 noon ( already had spoken to the tour coordinator reagarding the ordeal). It created a lot of inconvenience as there was no place to even sit in the waiting room. Because of which we had to go to some other hotel to just freshen up. This was something we weren't expecting and the only reason to plan through a holiday planner is that we don't have to take all this stress. At Hotel Imperial Grand except for the check in issue, the stay, ambience and the food was good. However, for most of the dine-in food orders were delivered too late.
Day 2 (Narmada Hills Resort)
The stay was at Narmada Hills Resort. The resort was at a very remote place from the main road. So exploring any nearby place from this place was not possible. Also, on Day 2 we were supposed to explore the Mandu city. We were of the notion that as the driver was assigned by you people, he will be well informed about our itinerary for all the days. But mid-way from Ujjain to Narmada Hills resort we got to know that the driver had no idea that the journery had to be via Mandu city and he had already taken another route for the same. So in short we couldn't explore Mandu. Stay in Narmada Hills Resort was decent with decent food. However, there was too much disturbance and noise from the neighboring rooms till 3-4 a.m.
Day 3 (Nahar Grah Palace)
Our stay was at Indore. The stay was at Hotel Nahar Grah Palace. The hotel was not at all upto the mark. We were not informed by the tour coordinator that there was no kitchen/restaurant in there. Also, the rooms were not well kept. If we go into detailing, the beds had creaking sound, washbasin was way to small, the commode was not clean, cockroaches in the bath room, stains on the bedsheets,etc. There was no electricity in the morning of Day 4, and the sad part is the staff had to be informed about it instead of them self- realizing the issue. Even after informing the generator was switched on, to only be switched off in 2 mins. It was turned on only about 10-15 mins later, this is the least a guest can expect. Highly disappointed.
Day 4
After check-out we left for exploring Indore. Only to know that most of the monuments and places are closed on Monday. Places of our stay and the itinerary was modified just few days back for reasons stating in our favour. However, the basic detailing about monuments, places being closed on Monday was royally ignored. Least a person can expect from a tour and travel company is the basic details and whereabouts about a certain place, which you guys have failed.
Driver
Like I have mentioned before. As per the driver, he was not informed about our itinerary in-advance, making him clueless about all the travel plans. This shows your lack of coordination and planning resulting in terrible execution of plans.
Also, the driver had zero knowledge about places and whereabouts. (Basic knowledge will make your customers confident about the trip). The meals of the driver were not included in our package but out of courtesy we have borne his expenses as well twice or thrice ( which we wouldn't have mentioned) but as days passed he started becoming a little arrogant. The AC in the car was not kept on even if we were in the car for 10 mins as the driver straight away denied stating the average reason. The door of the car backseats would not open until someone from outside opened it. The window panes were not proper, the AC in the car was not proper. Also, the toll charges at two places were paid by us.
This was not something we had signed up for, the stay and the travel both were disappointing. Not at all up to mark. If a customer of yours is spending money and trusting you guys for a happy vacation it is your responsibility to make it a good one. This trip lacked everything.