Alexandra Hotel

Aldo, the manager, is undoubtedly the hero of my New Year's Eve and holiday experience. With exceptional communication skills and a radiant positive energy, his clear goal is to ensure guests enjoy their stay to the maximum. I am guaranteed to return and stay there again. Originally, I had booked a stay at another hotel, which turned out to be unacceptable. Without any prior notice, I decided to check out and began searching for a new hotel. According to Booking.com, there were two available rooms at Alexandra. However, upon reaching the reception, the apologetic receptionist informed us of a system glitch on New Year's Eve. Everything was fully booked, but due to the glitch, the availability hadn't updated as it should have on Booking.com. I wasn't the only guest facing this issue that day. Fortunately, Aldo, the manager, was present at the reception and witnessed my predicament. After sharing my story, he miraculously secured an available room for me, even though it could only offer two single beds instead of a double. This detail was inconsequential to me; I simply needed a decent hotel room with any bed for the remainder of my stay in Malta. Aldo not only saved my New Year by arranging a room at a very decent price but also worked his magic by securing a table for me at an already fully booked hotel restaurant for the New Year's Eve Dinner. This hotel, available at a reasonable price, offers everything one needs and more. Thoughtful design elements, such as the pool temperature and room lighting, showcase careful consideration. While there is upcoming maintenance on the horizon, rest assured that it will not impact guests or their overall stay experience. In conclusion, I highly recommend this hotel, thanks to Aldo's dedicated efforts and the overall positive ambiance it provides.