Auténtico Vertical Playa del Carmen

Avenida 10 #16-40, entre Calle 38 Norte
8.8
326 reviews

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This property has been featured in "39 Luxury Hotels In Playa Del Carmen ".

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Room Types Available

Deluxe Room
  • Max 2 Adults
    •
  • 3 Photos available
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    The double room features air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. The double room offers a dining area, a wardrobe, a safe deposit box, a tiled floor and a flat-screen TV. The unit has 1 bed.

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    Superior King Room
  • Max 2 Adults
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    The double room offers air conditioning, a coffee machine, a balcony with city views as well as a private bathroom boasting a shower.

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    King Room with Spa Bath
  • Max 2 Adults
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    This double room features a hot tub and a spa bath. This air-conditioned double room has a desk, a patio, an inner courtyard view and a private bathroom. The unit has 1 bed.

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    Suite with Terrace
  • Max 3 Adults
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    This suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite has air conditioning, a tea and coffee maker, a flat-screen TV and a terrace. The unit has 2 beds.

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    About This Property

    Boasting an outdoor swimming pool, a shared lounge as well as a terrace, Auténtico Vertical Playa del Carmen is set in the centre of Playa del Carmen, 300 metres from Playa del Carmen Beach. This 4-s (Read More)tar hotel offers a concierge service and dry cleaning services. The accommodation offers a 24-hour front desk, airport transfers, room service and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms with a desk, a coffee machine, a safety deposit box, a flat-screen TV and a private bathroom with a shower. At Auténtico Vertical Playa del Carmen all rooms have bed linen and towels. Popular points of interest near the accommodation include Playacar Beach, ADO International Bus Station and Church of Guadalupe. The nearest airport is Cozumel International Airport, 36 km from Auténtico Vertical Playa del Carmen.

    Aut�ntico Vertical Playa del Carmen is featured in

    Guest Ratings For This Property

    8.8
    Based on 326 Reviews
    100% verified reviews

    Comfort

    9.24

    Cleanliness

    9.26

    Value For Money

    8.98

    Facilities

    8.85

    Guest Reviews

    Yulye
    solo traveller
    4.0
    Disappointing
    Water was completely cut off before 10am
    Bed was comfortable with good pillows. Good location, not too noisy and modern finish.
    Water was completely cut off without warning just before 10am. When I mentioned it to staff at reception they didnt seemed to know of the issue but said it was probably some water works in the neighbourhood. I too often get that type of answer from places that do not want to accept responsibility. And assuming that was the truth, they should warn customers in advance so that we either stay knowing the consequences of not having water to shower, wash or use the toilet or get a refund and cancel. Either way I was disappointed with the way it was handled with no apologies or sincere promise that it will be looked into.
    (Read More)

    Published on 04 Jan 2024

    Kim
    family with young children
    9.0
    Superb
    Absolutely perfect end to our holiday.
    The amount of space in the suite. Nice stylish yet cosy design. Really comfy beds. The communal areas also fantastic. The location was great. The staff super helpful. All excellent.
    Couldnt get bedroom TV working but werent that bothered. Also curtains did not cover windows in both rooms but again not too much of an issue. Just if you need blackout.

    Published on 31 Dec 2023

    Ester
    with friends
    8.0
    Very good
    A quiet and nice place in the center of Playa del Carmen
    The staff was really nice. The room was comfortable and the bathroom was spacious. The hotel is near the main avenue, but it's in a very quiet corner.
    The staff is really helpful, but not always well organized.

    Published on 03 Dec 2023

    Monica
    young couple
    10.0
    Exceptional
    Definitely will go back again
    Extremely clean, comfortable bed, great atmosphere, amazing staff, very well located and close to all amenities to make our stay more relaxed! I recommend 100 %
    I like everything about this beautiful hotel

    Published on 26 Oct 2023

    Jacki
    solo traveller
    10.0
    Exceptional
    Will always return
    Staff was amazing Love the value of this hotel and the neighborhood they are in. Small dipping pool as aligned with most boutique hotels in Latin America Amazing AC, comfy king beds Near beach and lovely restaurants on 38th.

    Published on 14 Aug 2023

    Ahmad
    young couple
    9.0
    Superb
    clean hotel with helpful staff
    helpful staff, big room, good air condition, clean bathroom

    Published on 09 Aug 2023

    Carmen
    young couple
    10.0
    Exceptional
    Great location
    The location perfect. Fruiendly staff
    The common areas on floors 4 to 6 were great. I would only fans for summer days.

    Published on 02 Aug 2023

    Nicolas
    young couple
    8.0
    Very good
    Very good
    It was cozy, comfy, well located and the staff was great!
    The pool was too small and wasn't really clean.. It took a long time for the deposit to.be returned back to my account.

    Published on 30 May 2023

    L
    solo traveller
    9.0
    Superb
    GREAT LOCATION and a FRIENDLY/HELPFUL staff
    Breakfast was not included in my room rate.
    The halls are quite warm. I do not like the fact that when you leave/take you key - the AC system shuts off. If you are gone all day - you can come back to a steamy hotel room. There should be a minimum temp set when the room is occupied so that it can easily/quickly be brought back to the desired temperature of the guest.

    Published on 09 May 2023

    Dimitrios
    group
    10.0
    Exceptional
    Great place to enjoy Playa del Carmen
    The hotel was very clean and the beds were very comfortable. The location is great, right in the heart of Playa del Carmen. The staff is very friendly and always gave nice tips about restaurants and bars around.

    Published on 25 Apr 2023

    Location & Nearby Places

    Centro (1.1 Km from city center)

    Avenida 10 #16-40, entre Calle 38 Norte

    4 Nearby Attractions

    Explore the Mayan ruins

    1.3 km

    Visit a Cenote

    1.8 km

    Beach Time

    3.7 km

    Eco-parks

    8.3 km

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    Top Facilities

    wifi

    pool

    bar

    food

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    All Facilities for Auténtico Vertical Playa del Carmen

    Category Facilities
    Activities Live sport events (broadcast).
    Cleanliness & disinfecting Hand sanitiser, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Others bar, wifi, pool, food.
    Miscellaneous Non-smoking rooms, Lift, Designated smoking area, Family rooms.
    Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available.
    Accessibility Entire unit located on ground floor, Upper floors accessible by stairs only, Upper floors accessible by elevator, Entire unit wheelchair accessible.
    Bathroom Shower, Private bathroom, Bath or shower, Spa bath, Free toiletries, Toilet paper, Toilet, Hairdryer.
    Room Amenities Hot tub, Tile/marble floor, Sofa bed, Air conditioning, Wardrobe or closet, Desk, Shallow end, Socket near the bed, Iron, Safety deposit box.
    Food & Drink Coffee machine, Dining area, Outdoor furniture, Room service, Tea/Coffee maker.
    Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
    Cleaning services Trouser press, Daily housekeeping, Laundry, Dry cleaning.
    Services & Extras Towels/sheets (extra fee), Wake-up service, Towels, Wake up service/Alarm clock, Key card access, Linen.
    Media & Technology TV, Flat-screen TV, Telephone.
    Common areas Picnic area, Sun terrace, Shared lounge/TV area.
    Reception services Express check-in/check-out, Concierge service, Tour desk, Private check-in/check-out, Luggage storage, 24-hour front desk, Currency exchange.
    Physical distancing Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
    Entertainment and family services Board games/puzzles.
    Pool and wellness Sun umbrellas, Solarium, Public Bath, Sun loungers or beach chairs.
    Transport Airport shuttle, Airport shuttle (additional charge), Airport drop off, Shuttle service (additional charge), Shuttle service, Airport pick up.
    Outdoor & View City view, Terrace, Patio, Balcony, View, Inner courtyard view.

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