Avanti Tenantry-Luxurious Service Apartments

The room with a garden view lacks an air exhaustion system. You wouldn't want to open the windows because there are people moving around there all the time and it is on the ground floor. Since the bathroom does not have an exhaust fan the room gets really stuffy and smelly which can only be resolved by cranking up the AC. The room was clean but not clean enough, saw strands of hair in the glasses, cups, etc, and a dead fly by the window. They really need to vacuum and deep clean the place because the place is getting old and dirty (along with the furniture). Amenities are very limited. They only provided a small bottle of shower gel, shampoo, and a very small soap. They did not provide toothbrushes, toothpaste, or even toilet paper which you will get at much cheaper hotels. During my stay, I did not find hot water/geyser options (maybe they would provide them if asked). They do not do room service or clean the room unless you explicitly ask them, so make sure you do that if you are staying. Checkout was a bit weird as I paid the money to a service lady and did not receive any formal communication or receipt from the staff.

I wish I could tell more about this property because its located it such a nice location and the ambience of this apartment is also so good but as soon as we arrived at the apartment, THEY CANCELED ON US!! like thats so unprofessional. the reason they gave us was that the owners relative is getting married and so theyve all occupied the apartment but like didnt they know that before hand? why open the slot for booking if you know it? very unprofessional but the staff were really good, they offered coffee for us and they were very apologetic about it. I got a different hotel in a matter of minutes but this is an extremely unprofessional behavior because if it was some old people who were supposed to be staying howd they manage to book another hotel via app in a whole another state/ city. its scary to think about it. I hope they dont do it to anyone else

There were multiple issues during check-in: 1. We had called the day prior to inform that we would check-in late - post 7pm. The property owner Mr Dhruv was polite and assured us that there wouldnt be an issue. As he wouldn't be there at the place he sent us the Gmap link and was to send his caretaker's number. While the address was sent the caretaker's number didn't arrive. We got lost on our way and had no way to contact the property. Somehow after scrambling around for 20 mins we reached by 7.30pm. 2. On arrival we were shown to a room - but this wasnt what was booked. While we had booked a one bedroom apartment, we were given a studio room. So had to call the caretaker who said he wasnt aware. Then called Mr Dhruv who was said he would check. Both seemed clueless. Then we got Mr Dhruv's call saying the room we had booked had a leakage issue hence we were asked to adjust in a much smaller room. And that the amount could be adjusted at current price of the room - which was much higher and almost the price of the previous room we had booked. 3. We insisted to see the flat we had booked to check for damages. We were taken to another flat (within the same property) - this was said to be bigger than what we had booked but not the same. We were told that workers could be working on the flat above to clear leakage issue, we said we were ok with it and insisted on getting the place we had booked. Some more phone calls back and forth and even a call to the site supervisor (all this at 9pm) and finally we were allowed to stay in the place similar to the one we had booked. I must note that Mr Dhruv was polite through all the calls however he suggested that we cancel the full booking and check out, which wasnt the most correct gesture in the hospitality industry especially when the guest isnt at fault. 4. There was no heater and Dec is cold in Delhi. We were told 3-4 heaters had to be repaired at the same time. 5.