Candlewood Suites Hot Springs, an IHG Hotel

On the first night I discovered that the phone in the room was not working when plugged into either outlet by the bed or by the desk. The phone itself had a label on the dial that stated Room 210. I reported this in the morning to the reception person and he was to have the technician fix it before the end of the day. I also shared with him the info about the Room 210 label on the instrument. When I returned to the hotel, another receptionist informed me the phone was fixed. That was not so, the phone had no dial tone when plugged in. Also it did not appear anyone was in my room the phone remained on the shelf under the TV where I put it earlier. On Sunday, once again I talked with the first receptionist who insisted the phone was fixed. I tried to get him to understand that no one came into the room. He check the computer and realized he was wrong. The technician apparently went to Room 210 but not to my room number 320. Then he told me nothing could be done until the next day which was the day I would depart. I was frustrated and mad that a simple request to fix the phone never was done and the receptionist seem not to care about it. At that point, he got angry at me for raising my voice and told me to check out of the hotel right then. I dismissed his threat and left the hotel for the day. However, I had bouts of anxiety during the day that he would check me out and I would no longer have access to the room. That did not happen. I did check out on Monday morning but the first receptionist wasn't on the desk then.