Casas Heddy, Well-being Resort, Puerto del Carmen

This property has been featured in "28 Best Hotels In Puerto Del Carmen ".

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parking

bar

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pool

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Single Room - Disability Access

Max 1 Adult

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Single Room Adapted: Spacious and bright room, with all the comforts you may need during your stay. 90cm single bed, wardrobe, desk & chair, armchair, private bathroom with shower, TV, telephone, safe, kettle, fridge and terrace. All the units are located on the ground floor and adapted to people with functional diversity.

Standard Double Room

Max 2 Adults

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Our double rooms are perfect for 2 people, with views of the garden so you can enjoy a relaxed and peaceful atmosphere.The rooms have two single beds, wardrobe, desk and chair, armchair, private bathroom with shower, TV, telephone, safe, kettle, fridge and terrace.

Standard Single Room

Max 1 Adult

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Spacious and bright room, with all the comforts you may need during your stay. 90cm single bed, wardrobe, desk & chair, armchair, private bathroom with shower, TV, telephone, safe, kettle, fridge and terrace.

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All Facilities for Casas Heddy, Well-being Resort

Category	Facilities
Activities	Live music/performance, Cycling, Live sport events (broadcast), Billiards, Fishing, Horse riding, Hiking, Darts, Mini golf, Snorkelling, Golf course (within 3 km), Diving.
Cleanliness & disinfecting	Hand sanitiser, Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
Others	bar, pool, parking, wifi.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Miscellaneous	Facilities for disabled guests, Wheelchair accessible, Non-smoking rooms, Non-smoking throughout.
Accessibility	Upper floors accessible by stairs only, Toilet with grab rails, Entire unit located on ground floor, Entire unit wheelchair accessible.
Bathroom	Private bathroom, Bath or shower, Toilet paper, Shower, Toilet.
Room Amenities	Drying rack for clothing, Air conditioning, Wardrobe or closet, Clothes rack, Desk, Private entrance, Safety deposit box, Fan, Tile/marble floor, Heating, Socket near the bed.
Food & Drink	Refrigerator, Electric kettle, Restaurant, Packed lunches, Special diet menus (on request), Outdoor furniture, Tea/Coffee maker, Coffee house on site.
Safety & security	Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Cleaning services	Laundry.
Services & Extras	Towels, Linen, Key access.
Media & Technology	TV, Flat-screen TV, Telephone.
Common areas	Sun terrace, Garden, Shared lounge/TV area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	24-hour front desk, Invoice provided, Private check-in/check-out, Luggage storage, Currency exchange.
Physical distancing	Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
Entertainment and family services	Evening entertainment, Kids' outdoor play equipment, Children's playground, Board games/puzzles, Entertainment staff.
Pool and wellness	Sun umbrellas, Massage, Fitness centre, Fitness classes, Fitness, Spa and wellness centre, Sun loungers or beach chairs.
Transport	Car hire.
Outdoor & View	Terrace, Patio, Garden view.
Bath/Hot spring	Open-air bath.
Shops	Minimarket on site.

About This Property

Located in the outskirts of Puerto del Carmen. The resort has an outdoor pool and indoor pool, and guests can enjoy a meal at the restaurant or a drink at the bar. Every room includes a TV, as well as an electric kettle. There is a 24-hour reception, and the property is adapted for guests with reduced mobility. Playa Blanca is 17 km from Casas Heddy, Well-being Resort, while Corralejo is 29 km from the property. The nearest airport is Lanzarote Airport, 7 km from Casas Heddy, Well-being Resort. Our recently renovated resort, Casas Heddy, Well-being Resort have a LIFE CENTRE to improve your quality of life. It is a Centre with the aim of promoting the health and well-being of each client, with the guidance of highly specialized professionals: physiotherapists, personal trainers, wellness professionals, nutritionist and nurse. The center offers excellent physiotherapy installations, fitness studio and functional training facilities, as well as an indoor therapy pool heated to 34°C. (All guests can enjoy free access to the gym).

Guest Ratings For This Property

8.4

Based on 502 Reviews

100% verified reviews

Comfort

8.56

Cleanliness

8.62

Value For Money

8.33

Facilities

8.43

Guest Reviews

Stephen

solo traveller

5.0

Passable

Heated pool

Treated badly by restaurant staff

Published on 01 Jan 2024

Alexander

young couple

6.0

Pleasant

Friendly staff

Poor rooms...balcony on tarmacadam

Published on 17 Nov 2023

Olivier

young couple

9.0

Superb

Excellent place for a relaxing break! Very well located

Upgrade to very nice room, thank you!! Reception staff: service, advise, smile and friendly pool is excellent massage from Frieda,

even if the room was really great, as from 6 am noise due to (opening of the doors or moving of table and chairs?) and as from 8hour due to preparation of the breakfast (room is located just above reception bathroom is becoming a little bit old-fashioned but still ok some longchairs at the pool are broken

Published on 15 Nov 2023

Grace

young couple

8.0

Very good

Pool activities breakfast lots of choice rooms comfortable and clean heated pool was a bonus

Location on top of a few steep hills shower was cold was told due to demand on the system people taking showers at the same time staff we very nice

Published on 15 Nov 2023

Susan

young couple

8.0

Very good

Accom and terraces need improvement. Staff we lovely.

We were given a disabled access room which had a large accessible bathroom. We did not ask for this type of accomodation

The bathroom drains face off a foul smell which was very unpleasant. The outside terrace area was quite poor looking, could be upgraded.

Published on 14 Nov 2023

Ben

young couple

6.0

Pleasant

Room was quiet and clean

Smelly drains in bathroom ,outside sitting area is inadequate no mirrors in bedroom . Breakfast rubbish

Published on 13 Nov 2023

Kotlar

young couple

1.0

Bad

Dirty and not well maintained

The location and outside decoration was nice.

The room was a disaster, the part over the bed was broken and after 4 days, after we notified them, it was fixed (what bothers me, if they cleaned the room every two days, how they did not see it, or they have seen it and just did not care), the strong smell of mold was constatly present and after 4 days we finaly found out why, one wall hiden by a curtain was very moldy and the paint has fell of, after we advised them they tried to fix it by scratching the mold of the wall and then left everything on the floor that fell from the wall, they did not even clean after themself (other room was not available because the hotel was fully booked). And also the first day we arrived the drain in the shower was blocked and the whole bathroom was floded and door lock on the bathroom did not work (they fixed both after we reported it). Conclusion is that it is overpriced and not well maintained, definitely not worth the money paid and we will not be returning to this unit....

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Published on 12 Nov 2023

Sean

solo traveller

10.0

Exceptional

Perfect relaxing break

Quiet, relaxed, lovely breakfast, lovely pool, great gym, perfect location, a short walk to the harbour area

Published on 28 Oct 2023

Hillary

family with young children

10.0

Exceptional

Enjoyed everything about casa heddy

Staff were amazing the pool activities with micheal yoga with Paola the gym and treatments with Frieda all were fantastic

Published on 20 Oct 2023

Vt

solo traveller

9.0

Superb

Calm hotel for vacation full of relaxation

I was really lucky to pick this hotel for my first stay on Lanzarote. Hotel is located on hill above Puerto del Carmen with great access by car few mins from the airport (sufficient private parking lot available for free) and as such consists of several small "houses/rooms" in large garden/park. Environment is really calm and clean, hotel provides great services and food is excellent. If I should visit Lanzarote next time, this would be my first choice again.

Some stuff especially in Mocan restaurant was not able to speak fully English. Last two days of my visit (hot days above 32C) strong smell of sewers was present in bathroom.

Published on 04 Oct 2023