When I checked in, the housekeeping staff asked for my ID, but I didn't have it with me. I thought they could scan it off my phone, but they couldn't. They insisted on having my physical ID. They also asked for my last name and if I had my payment card, which I provided. Even though everything matched up, they still insisted on my ID. I didn't realize that I needed it for booking a room, as this was my first time. The hotel was located far from where I live, about an hour away, so it took some time for me and my boyfriend to return. When we got back at midnight, the two ladies who were there earlier were gone, and a boy was at the front desk. I politely provided him with my name and information, but he was rude and had a bad attitude towards us. When my boyfriend asked about the pool hours, he rudely informed us that it was already closed. Eventually, he informed me that my reservation had been canceled. At this point, I just wanted my money back. I had booked for two days, but one day was ruined due to the back and forth driving. I understand that I arrived late and didn't have my ID, but receiving attitudes from the staff was unacceptable. The manager and the boy's energy towards me was negative, and to make matters worse, someone else took my room after my reservation was canceled. It was a disappointing and frustrating experience overall.
I encountered some challenges dealing with attitudes and my room was taken during my stay, which made me feel more disappointed. I had hoped for everything to be perfect for my birthday celebration. However, considering the distance and the negative experiences I had during my stay, I would not choose to book here again.
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