Hotel

DWO Nopal

Calle San Juan, 17
8.9
(2142 reviews)

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This property has been featured in "35 Best Hotels In Tenerife ".

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Top Facilities

bar

wifi

pool

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Double or Twin Room

  • Max 2 Adults
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    Featuring free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. This twin/double room is air-conditioned and has a flat-screen TV with satellite channels, soundproof walls, a wardrobe and a safe deposit box.

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    Standard Double or Twin Room with Balcony

  • Max 2 Adults
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    This air-conditioned twin/double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with mountain views.

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    Single Room

  • Max 1 Adult
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    Featuring free toiletries, this single room includes a private bathroom with a shower and a hairdryer. This single room is air-conditioned and has a flat-screen TV with satellite channels, soundproof walls, a wardrobe and a safe deposit box. The unit has 1 bed.

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    Triple Room

  • Max 3 Adults
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    Featuring free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The spacious triple room features air conditioning, soundproof walls, a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit has 2 beds.

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    Standard Quadruple Room

  • Max 2 Adults
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    Offering free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The air-conditioned quadruple room offers a flat-screen TV with satellite channels, soundproof walls, a wardrobe and a safe deposit box. The unit offers 2 beds.

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    Triple (2 adults and 1 child)

  • Max 2 Adults
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    Providing free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The spacious triple room provides air conditioning, soundproof walls, a wardrobe, a safe deposit box and a flat-screen TV with satellite channels. The unit offers 2 beds.

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    Premium Double Room

  • Max 2 Adults
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    The spacious double room provides air conditioning, soundproof walls, a terrace with mountain views as well as a private bathroom featuring a shower. The unit offers 1 bed.

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    All Facilities for DWO Nopal

    Category Facilities
    Others bar, pool, wifi.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Family rooms, Facilities for disabled guests, Soundproof rooms, Wheelchair accessible, Non-smoking rooms, Lift, Non-smoking throughout.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
    Accessibility Upper floors accessible by stairs only, Upper floors accessible by elevator.
    Bathroom Private bathroom, Free toiletries, Toilet paper, Hairdryer, Shower, Toilet.
    Room Amenities Soundproofing, Air conditioning, Wardrobe or closet, Desk, Safety deposit box, Heating, Hardwood or parquet floors, Socket near the bed.
    Food & Drink Wine/champagne, Refrigerator, Vending machine (drinks), Vending machine (snacks), Fruits, Outdoor furniture.
    Safety & security Smoke alarms, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Carbon monoxide detector.
    Cleaning services Daily housekeeping.
    Services & Extras Towels, Key card access, Linen, Wake-up service.
    Media & Technology TV, Laptop safe, Satellite channels, Flat-screen TV, Telephone.
    Common areas Sun terrace, Shared lounge/TV area.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized.
    Reception services Concierge service, 24-hour front desk, Invoice provided, Tour desk, Private check-in/check-out, Luggage storage.
    Physical distancing Single-room air conditioning for guest accommodation, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
    Pool and wellness Sun umbrellas, Sun loungers or beach chairs.
    Outdoor & View City view, Terrace, Mountain view, Landmark view, Balcony.

    About This Property

    DWO Nopal has an outdoor swimming pool, shared lounge, a terrace and bar in Puerto de la Cruz. This 3-star hotel offers a 24-hour front desk, a concierge service and free WiFi. The property is non-smoking and is situated 300 metres from Playa del Muelle. At the hotel, all rooms have a desk. Complete with a private bathroom fitted with a shower and free toiletries, the rooms at DWO Nopal have a flat-screen TV and air conditioning, and certain rooms are equipped with a balcony. At the accommodation rooms come with bed linen and towels. DWO Nopal offers a buffet or continental breakfast. Popular points of interest near the hotel include San Telmo Beach, Playa Martianez and Plaza Charco. The nearest airport is Tenerife Northā€“Ciudad de La Laguna Airport, 24 km from DWO Nopal.

    Guest Ratings For This Property

    8.9
    Based on 2142 Reviews
    100% verified reviews

    Comfort

    9.12

    Cleanliness

    9.16

    Value For Money

    8.99

    Facilities

    9.0

    Guest Reviews

    Martin
    young couple
    3.0
    Poor
    Poor
    Poor bed and terrible pillows. Lot of noise from the street. Price-value disaster.

    Published on 04 Jan 2024

    Pamela
    family with young children
    8.0
    Very good
    A very enjoyable stay,
    The location was excellent. The staff were helpful and friendly. The hotel was very clean and the breakfasts were good.
    The bar wasnt open on Mondays and Tuesdays and was closed during the day when the pool was open.

    Published on 01 Jan 2024

    Peter
    family with young children
    2.0
    Very poor
    Customer service is non-existent at this hotel, bad cleaning, bad problem handling, really noisy.
    The location is excellent for those who want to discover Puerto de la Cruz on foot. Everything is just a few minutes away, great location. The rooftop is nice, the view is really great (although for non-smokers it can be disturbing that smoking is allowed).
    My wife's pajamas went missing after room cleaning a few days after we arrived. Despite many attempts to resolve the issue the hotel was not willing to give adequate compensation. We asked to be compensated 30-40 EUR which was the price of said pajama. Instead of compensation we received comments how that is too expensive for a pajama and were offered to buy something at a local merchant for a few euros. Just for comparisons sake we stayed 2 weeks, 4 adults, 2 rooms. The compensation we asked for amounted to roughly 1% of our bill... Apart from this obviously terrible experience the cleaning standards of the hotel are really subpar (dust, hairs on floor, even in bed, scale on all amenities, coffee machine was never cleaned - not even on arrival, etc...). Almost everything can be heard from the adjacent rooms (even peeing, flushing of toilets, opening/closing of closet doors, chairs being moved around...). Many rooms' doors can only be closed by banging them really hard, therefore after 7:00 am it is virtually impossible to stay asleep or rest. As guests are leaving for breakfast and cleaning starts, virtually all you can hear are the doors being slammed.

    Published on 01 Jan 2024

    Kristyna
    young couple
    8.0
    Very good
    Very good
    Good location in the city centre, very helpful staff, simple but nice breakfast, great terrace with a pool.
    We got a room looking into the inner patio and even during the day it was quite dark inside.

    Published on 28 Dec 2023

    Sheila
    young couple
    9.0
    Superb
    Perfect city break hotel.
    Clean, comfortable, peaceful and excellent location in the old town. Short walk to all amenities. Good breakfast.

    Published on 28 Dec 2023

    Nikirad
    with friends
    10.0
    Exceptional
    Exceptional
    It's located in the city center in the pedestrian area, so it's central and quiet. The hotel is beautiful and the staff super kind and helpful. We had a great room, comfy beds and an amazing breakfast, which also can be enjoyed in the rooftop terrace. Additionally there is a pool on the roof with amazing views of the sea, city and mount Teide. All in all a wonderful experience, we would definitely come again!
    .

    Published on 27 Dec 2023

    Barbara
    young couple
    9.0
    Superb
    Great hotel at good location
    Lovely breakfast, its even improved since our last visit. Nice room and great staff.

    Published on 27 Dec 2023

    Maryjane
    young couple
    8.0
    Very good
    Very good
    Nice staff, modern hotel
    Parking was very difficult

    Published on 22 Dec 2023

    Csgyulai
    young couple
    10.0
    Exceptional
    Best value for money in the center of Puerto de la Cruz, amazing terrace with breafast & view
    Kind of new hotel in a good location (close everything, but not the busiest street so not too loud around), amazing rooftop terrace, where we enjoyed great breakfast with the view of Teide (upstairs there is also a bar and a swimming pool which brings good vibes). The room was spacious (esp. the bathroom), extremely clean. The beds were comfy. Staff friendly and always helpful. We stayed for 5 nights, and had a room without balcony (as we didn't spend too much time at the place, and the rooftop terrace was enough). Good value for money, would definitely go again!
    There was literally nothing bad.

    Published on 20 Dec 2023

    Tom
    young couple
    10.0
    Exceptional
    Wonderful
    - Perfect location in city center (everything was close) - Very good breakfast on nice terrace - Helpful staff

    Published on 18 Dec 2023

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