Eurostars Madrid Gran Vía

Business facilities

• Fax/photocopying

Others

• Parking
• Bar
• Wifi
• Food

Cleanliness & disinfecting

• Guest accommodation sealed after cleaning
• Use of cleaning chemicals that are effective against coronavirus
• Guest accommodation is disinfected between stays
• Linens
• Towels and laundry washed in accordance with local authority guidelines
• Property is cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Miscellaneous

• Wheelchair accessible
• Non smoking rooms
• Lift
• Family rooms
• Facilities for disabled guests
• Soundproof rooms
• Lower bathroom sink
• Non smoking throughout

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus
• Magazines
• Pens
• And paper removed
• Hand sanitizer in guest accommodation and key areas
• First aid kit available

Accessibility

• Toilet with grab rails
• Roll in shower
• Upper floors accessible by elevator
• Accessible by lift
• Entire unit wheelchair accessible

Bathroom

• Shower
• Private bathroom
• Free toiletries
• Body soap
• Toilet
• Shower cap
• Hairdryer
• Shampoo

Room Amenities

• Trash cans
• Cots
• Sofa bed
• Air conditioning
• Heating
• Wardrobe or closet
• Desk
• Socket near the bed
• Iron
• Safety deposit box

Food & Drink

• Fruits
• Wine/champagne
• Minibar
• Bottle of water
• Room service

Safety & security

• Security alarm
• Fire extinguishers
• Cctv in common areas
• Smoke alarm
• Smoke alarms

Cleaning services

• Trouser press
• Ironing service
• Daily housekeeping
• Laundry
• Dry cleaning

Services & Extras

• Wake up service
• Towels
• Wake up service/alarm clock
• Key card access
• Linen

Media & Technology

• Pay per view channels
• Tv
• Satellite channels
• Flat screen tv
• Telephone

Food & drink safety

• All plates
• Cutlery
• Glasses and other tableware have been sanitized
• Physical distancing in dining areas

Reception services

• Concierge service
• Tour desk
• Luggage storage
• 24 hour front desk

Physical distancing

• Single room air conditioning for guest accommodation
• Physical distancing rules followed