FAMILY HOTEL

1 Jalan Mat Kilau
5.6
79 reviews

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This property has been featured in "27 Best Hotels In Genting Highlands ".

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Room Types Available

Double Room
  • Max 2 Adults
    •
  • 1 Photo available
    •

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    The spacious double room offers air conditioning, a wardrobe, as well as a private bathroom featuring a shower. This double room features a dressing room, heating and a flat-screen TV. The unit offers 1 bed.

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    Twin Room
  • Max 2 Adults
    •

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    The spacious twin room offers air conditioning and a wardrobe, as well as a private bathroom featuring a shower. The unit offers 1 bed.

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    About This Property

    FAMILY HOTEL is located in Kuala Kubu Baharu. The 5-star hotel has air-conditioned rooms with a private bathroom and free WiFi. The hotel features family rooms. At the hotel, each room has a wardrob (Read More)e. Guest rooms in FAMILY HOTEL are equipped with a flat-screen TV and free toiletries. Speaking English, Malay and Tamil at the reception, staff are always at hand to help. The nearest airport is Sultan Abdul Aziz Shah Airport, 60 km from the accommodation.

    FAMILY HOTEL is featured in

    Guest Ratings For This Property

    5.6
    Based on 79 Reviews
    100% verified reviews

    Comfort

    6.19

    Cleanliness

    6.4

    Value For Money

    5.9

    Facilities

    5.79

    Guest Reviews

    Jason
    review category business travellers
    4.0
    Disappointing
    Worst
    Dirty, Noisy and all furniture are damm old.
    Location

    Published on 04 Jan 2024

    Noraini
    family with young children
    7.0
    Good
    Overall nice and economic.
    No shower gel.

    Published on 25 Dec 2023

    Jane
    family with young children
    5.0
    Passable
    RM100/night fair, RM180/night totally not value for money compared to city standard
    Location was relatively easy to find.
    Poor service, no basic necessity (i.e. toilet paper, shampoo, toothbrush)

    Published on 25 Dec 2023

    Syazwani
    review category business travellers
    2.0
    Very poor
    I feel like i sleep in the store. No windows no air in and out. Oh please. Think again!
    The area
    Ni windows. No air in and out. I feel so uncomfortable. Everythings is so uncomplete.

    Published on 18 Dec 2023

    Mohd
    solo traveller
    5.0
    Passable
    Please improve your service
    Location
    Pillows too stiff and bedsheet looks like not replaced before guest checked in.

    Published on 09 Dec 2023

    Azrulhisham
    solo traveller
    7.0
    Good
    Good
    Expensive rate

    Published on 08 Dec 2023

    Jie
    family with young children
    6.0
    Pleasant
    Good but have to improve
    the bed is clean, friendly staff, well equiped
    When i arrived, I was told that the air con of the triple room I booked have broken, the staff change a double single room for me with an extra bed... is quite crowded for three ppl in that room after adding a bed inside...and so much mosquitoes at night

    Published on 02 Dec 2023

    Shafie
    review category business travellers
    1.0
    Bad
    No worth
    Nothing
    Communication Staff

    Published on 03 Nov 2023

    Syful
    review category business travellers
    1.0
    Bad
    Bad
    They gave me the third floor which looked like it was an unfinished renovation. In front of my room the ceiling is missing. I do believe i was alone at that floor that night. The door of my room is very unsecure. Plus the room has a strong cigarette smell. Sorry... Big no for me with the price above rm100.

    Published on 26 Oct 2023

    Rohaizan
    review category business travellers
    3.0
    Poor
    Indah kabar dari rupa
    Strategic location
    Poor facilities,no tv, piping in toilet leaking everywhere,no hook in toilet to hang clothes. Request for double bed room but got the double single bed room

    Published on 08 Oct 2023

    Location & Nearby Places

    21.5 Km from city center

    1 Jalan Mat Kilau

    15 Nearby Attractions

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    21.6 km

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    Genting Highlands Premium Outlets

    11301.4 km

    Genting Snow World

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    Kuala Gandah Elephant Conservation Centre

    11301.4 km

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    11301.4 km

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    Top Facilities

    wifi

    bar

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    All Facilities for FAMILY HOTEL

    Category Facilities
    Business facilities Meeting/banquet facilities.
    Cleanliness & disinfecting Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Others bar, wifi.
    Miscellaneous Non-smoking rooms, Family rooms, Non-smoking throughout.
    Safety features Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, First aid kit available.
    Accessibility Upper floors accessible by stairs only.
    Bathroom Toilet, Shower, Private bathroom, Free toiletries, Toilet paper.
    Room Amenities Dressing room, Clothes rack, Iron, Air conditioning, Ironing facilities, Safety deposit box, Heating, Wardrobe or closet.
    Food & Drink Outdoor furniture.
    Safety & security Security alarm, 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
    Cleaning services Daily housekeeping.
    Media & Technology TV, Flat-screen TV.
    Services & Extras Towels/sheets (extra fee), Linen, Towels.
    Reception services Private check-in/check-out, Luggage storage, 24-hour front desk, Invoice provided.
    Physical distancing Cashless payment available, Contactless check-in/check-out.

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