Golden Topaz Phu Quoc Resort

Beautiful and lovely resort, away from city rush, with big and clean swimming pool, and relaxing tropical atmosphere. We had a wonderful time here, staying in King Room with Pool View, which was a good choice. Our room (more like a bungalow) was very spacious, bed was big and comfortable, also walk in type shower in the bathroom was a good idea. Hotel staff is very friendly and happy to help, rooms are cleaned well every day. Breakfast in the hotel is also reasonably priced, I do recommend chicken sandwich; from lunch menu fruit salad is the best! I recommend to rent a bike to navigate around, so you can also explore the island, but the are also other cheap options: you can either walk to the main road or ask the staff for free shuttle, and then take a free bus to the city or other locations. The area around the hotel is safe, road which goes to the resort has street lights, so it's not that dark to walk after the sunset. You can rent bikes just across the road (100k vnd per day), up the street there is a small store to get water, snacks and drinks, on the main road you can find a bigger store to get food and also fruits. And if you walk 300m to the sea, and then walk to the right along the shore, you will get to a very nice, clean and private beach where you can swim and enjoy the sunset! I would stay here again, but there is a reason for my low rate which I hope hotel management will look in to.

The hotel itself is very good, no doubt. But during the checkout there were 4 items added to our room which we never ordered. According to their records, on the second day we ordered 2 different types of beer, and then two 1.5L bottles of water. I also kept records of all our purchases in the hotel, and we never took any water from the reception (we were buying it in the market near the hotel), nor any beer. We had a bike during our stay, so we were always buying food and drinks in the local supermarkets. I told the person at the reception, that it's a mistake, and asked them to speak with someone who put this to our room, but the only explanation we received: "you see it on this list, it means you ordered it". No one even tried to listen. Yes, the price is very small and taking into account that overall price for our stay was above 400EUR, 3-4 additional euros won't make any difference, but the problem is that I might not be the only one like this, and most important it's about trust. The problem is that when you order something from the bar or restaurant, they only ask for your room number, and since all the numbers are on the door, you can theoretically say any random number. Also, any person could simply mishear the number. I hope that someone from the management will see this and implement an easy solution: either please ask the person to show a room number on a keychain, or, better option, write a small receipt for each order and then ask the guest to sign it, so then he will be presented with such receipts (if needed) during the checkout. A few other things to consider: sometimes you need to wait for hot water 5-10 minutes, and on a second week for us hot water was not always available even after waiting for 15 minutes, so we had to take cold shower. Also, construction works began just behind the resort, and they start digging exactly at 8 am.