The room photos are MISLEADING! Be careful about the photos that are advertised, even when you click on a specific room type. They have a generic photo with a great view that they use to advertise almost all the room types, which is not at all accurate.
I had to decide between an economy room and a superior double room. The main difference between the 2 types of rooms was the view advertised. We chose the superior room which had only a photo of the sea view, so we paid an extra 300 EUR for that - which is a whole lot of money for us - but we decided to pay extra solely for that view, especially since it was my birthday at the time of the trip. I even asked after booking if we would be getting the exact sea view from the photo, and very vaguely they implied yes. And when we got there we got the view from the economy room photo, towards the pines, and with the sea around the corner...
I tried to resonate kindly with Reception, which in no way was willing to handle my situation with an upgrade or downgrade, or basically anything I was suggesting, they were not in the mood to check anything or even answer any questions, they were extremely dismissive. Booking Customer Service handled the situation in a very professional matter, they got in touch with the hotel management - which, sadly, was just as helpful as the receptionist...
I was extremely disappointed by this situation and the way it was handled by the hotel - I have a degree in Hospitality Business Management and I know this is UNACCEPTABLE behavior towards clients, especially in a 4 star hotel. Too bad, because the hotel was nice, the facilities were decent, and we loved the restaurant staff and breakfast - but we probably won't be coming back because of Management's lack of interest and respect towards the customers, especially for a problem THEY CAUSED and didn't take responsibility for.
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