Holiday Inn & Suites Vancouver Downtown, an IHG Hotel

housekeeping just opens the door at 8am without knocking and if they knocked it was faint and they didnt knock long enough, its odd they would do this at 8am not 10am. further i asked housekeeping if they changed the sheets, and they answered they only change the sheets once every 5 days. and when she asked if i wanted it changed, i said yes and she declined because i was not checking out yet, politely complained to male manager( seems like the GM) , he answered a question with another question do you change the sheets at your home everyday? its rude and uncalled for. This manager is not suitable for a holiday inn. we are paying daily for a HOTEL and this should be the Option of the Guest not a matter of policy. you may suggest a more eco friendly option but it should be the guests DECISION not a hotel policy to NOT CHANGE SHEETS for 5 days. defending a housekeeping attendant for a mistake in their response while being rude to a guest who has a genuine concern is not noble, it shows lack of training and wrong attitude of senior management . its a totally unprofessional behaviour for a holiday inn manager. apologising and promising to correct would have been the more educated thing to do. this response and behaviour of hotel senior staff is NOT good hospitality , especially their attitude trickles down to their rank and file staff.this manager is more suitable to be school principal but unfit for the service industry. You suddenly feel that a customer needs to please them instead of the other way around, how strange. on weekends this property is noisy drunk kids in the lobby, and you can hear people running outside the room and even outside on street. sound proofing not good . this is an honest opinion , and a rarely experienced situation for a frequent traveller like me .