Hotel Helios, Zakopane

This property has been featured in "50 Best Hotels In Zakopane ".

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Room Types Available

Single Room

Max 1 Adult

1 Photo available

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Bright pastel rooms with basic amenities.

Double or Twin Room

Max 2 Adults

3 Photos available

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Bright pastel rooms with basic amenities.

Deluxe Quadruple Room

Max 4 Adults

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More luxurious room, with a balcony, a seating area and a refrigerator

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About This Property

Helios Hotel is located in the centre of Zakopane, 600 metres from Krupówki Street with shops and restaurants. It features free WiFi throughout the property. The rooms of the Helios feature a basic (Read More)interior design and most offer a view of the Tatra mountains. They are bright and have wooden furniture. Most of them are equipped with flat-screen cable TVs. All have nightstands and seating areas, as well as free mineral water. A hairdryer and ironing facilities are available at the reception. The hotel has ski storage facilities, bike storage, table tennis and a playroom, all available for free. It also organises sleigh rides and rafting on Dunajec River. The hotel restaurant serves Polish and Italian dishes. There is a designated barbecue area in the garden. The hotel is surrounded by a green area, which is perfect for strolls with children. The Helios Hotel is situated 750 metres from Zakopane’s railway and shuttle bus stations. Gubałówka Mountain is only 600 metres away. The nearest ski lift is within 1,6 km.

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Guest Ratings For This Property

8.4

Based on 1324 Reviews

100% verified reviews

Comfort

8.19

Cleanliness

8.45

Value For Money

8.34

Facilities

7.91

Guest Reviews

Mark

family with young children

2.0

Very poor

If we decide to return to Zakapone, this hotel certainly would not be on our consideration list.

The hotel is situated in the heart of Zakapone, and therefore the major attractions are within walking distance. Also there are two supermarkets in the vicinity. From our room we could enjoy a panoramic view of Tatra mountains. The room was clean, but not spacious enough for a family of 3.

Beds are super Uncomfortable , especially the sofa bed. Once we've got there we've learned that chambermaids do not make the beds or replace any used coffee cups. It is in the guests` responsibility to tidy up their beds and clean the used coffee cups. Their duty is only to clean dust bins, clean the bathroom and replace towel. They only enter the room to do the latter only if the sign to clean the room is left with the door. When we complained about this kind of service, the receptionist told us that these are the hotel' s rules and brought up the absurd reason that this is only a 2 star hotel ! Making the beds is one of the basic services offered to guests when residing in a hotel. Had we wanted a self service accomodateoin, we would have opted for an apartment! The hotel does not have any lifts. Upon our arrival, we found out that our room was located on the 3rd floor so we had to go up more than 160 steps with 5 luggages . As for the breakfast, it was outstanding, a cold buffet and items were always the same.

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Published on 03 Jan 2024

Jakub

solo traveller

6.0

Pleasant

Location, good restaurant, good breakfasts, nice view from rooms windows

I want the staff in reception to be nicer a little bit and give me more smile and kind.

Published on 29 Dec 2023

Anmacik

young couple

9.0

Superb

Amazing personel, very helpful and friendly. Great location of the hotel.

All good

Published on 20 Dec 2023

Oksana

solo traveller

10.0

Exceptional

Room, staff, location, spa area

Published on 19 Dec 2023

Dorottya

family with young children

2.0

Very poor

Great location and view - horrible everything else.

Location was great, 10 minutes from str. Krupwki. Behind the hotel there is a park, where the kids can enjoy sledding. View from the hotel was beautiful.

Staff was not friendly at all. Room was really dated, walls were paper thin and paint was coming off. During the night we heard everything that happened on our floor, including toilets (Not flushing...BEING USED.....DISGUISTING) I am happy we spent only 1 night. Never coming back again.

Published on 18 Dec 2023