Hotel Mirabeau

The room was absolutely INFESTED with bed bugs and the manager had no idea how to handle it. We were there for only a few hours but my wife and I watched tv in bed with the light on for no more than 1.5 hours and still managed to get bitten 15 times between us I can only imagine how awful it could have been if we had actually stayed a night there with the light off. They were crawling on the curtain and the wall so who knows where else they were. We told the manager and he just offered to take the curtain down and spray the room and expected us to still stay there! They couldn't offer us another room as they were full but the room must have had an infestation for weeks to get to that level. We had to leave at midnight and find somewhere to wrap our luggage in plastic as you can't stay in a room with bed bugs. We then had to pay 3 times the cost of the room for another hotel at such short notice and also clean and dry all of our clothes on a high heat the next day just to try and not bring them back home. I understand that these things can happen so asked the hotel to refund us for the hotel we had to use at short notice or at least to refund the room rate for this hotel but they refused to refund anything. Later when we complained to booking.com, they told us that the property had claimed these were not bed bugs but "black ladybugs". We have photos and video evidence that clearly shows otherwise. The bed bug infestation should have been picked up by any cleaner and it had clearly been going for many weeks given the level of infestation. The way this was handled by management including the lies and refusal to even refund us for the night was unacceptable and I would never recommend staying here.

While the restaurant offer in the evening was decent and pizza was great, the breakfast was an atrocious experience. It was so unbearable that we simply walked out 5 minutes later, without touching our food. The whole dining room was a mess (it was about 9:30AM). Two of us were barely able to find a table, or better - some seats around the bigger tables that were not crammed with leftover food apparently eaten partially by some previous guests. Upon ordering some scrambled eggs and some bread, a man who didn't even look much like a waiter or staff (but was apparently in some role there) brought us two plates with small chunks of cold scrambled eggs and dropped two kaiser rolls from some plastic bag he brought with him....that was the moment we simply decided that this breakfast 'experience' doesn't have to bother us any further. We drove to the center of Belaggio and had a proper breakfast, with proper service.