Hotel Urban House

Activities

• Happy hour
• Bike tours
• Tour or class about local culture

Business facilities

• Meeting/banquet facilities
• Fax/photocopying
• Business centre

Others

• Parking
• Bar
• Wifi
• Food

Cleanliness & disinfecting

• Hand sanitiser
• Guest accommodation sealed after cleaning
• Use of cleaning chemicals that are effective against coronavirus
• Guest accommodation is disinfected between stays
• Linens
• Towels and laundry washed in accordance with local authority guidelines
• Property is cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Miscellaneous

• Wheelchair accessible
• Non smoking rooms
• Lift
• Family rooms
• Facilities for disabled guests
• Soundproof rooms

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus
• Magazines
• Pens
• And paper removed
• Hand sanitizer in guest accommodation and key areas
• Face masks for guests available
• Process in place to check health of guests
• First aid kit available
• Thermometers for guests provided by property
• Access to health care professionals

Accessibility

• Entire unit located on ground floor
• Upper floors accessible by stairs only
• Upper floors accessible by elevator
• Accessible by lift
• Lowered sink
• Entire unit wheelchair accessible

Bathroom

• Shower
• Private bathroom
• Free toiletries
• Toilet paper
• Toilet
• Shampoo
• Bathrobe
• Slippers

Room Amenities

• Trash cans
• Soundproofing
• Tile/marble floor
• Drying rack for clothing
• Non feather pillow
• Air conditioning
• Ironing facilities
• Wardrobe or closet
• Extra long beds (> 2 metres)
• Clothes rack
• Desk
• Socket near the bed
• Cleaning products
• Iron
• Fan

Food & Drink

• Wine glasses
• Restaurant
• Children's high chair
• Packed lunches
• Bottle of water
• Room service

Safety & security

• 24 hour security
• Fire extinguishers
• Cctv in common areas
• Smoke alarms
• Cctv outside property
• Fire extinguisher

Cleaning services

• Trouser press
• Daily housekeeping
• Laundry

Services & Extras

• Towels/sheets (extra fee)
• Wake up service
• Lockers
• Towels
• Key access
• Linen
• Alarm clock

Media & Technology

• Pay per view channels
• Cable channels
• Tv
• Satellite channels
• Flat screen tv
• Telephone

Common areas

• Sun terrace

Food & drink safety

• All plates
• Cutlery
• Glasses and other tableware have been sanitized
• Physical distancing in dining areas

Reception services

• Express check in/check out
• Invoice provided
• Tour desk
• Private check in/check out
• Luggage storage
• 24 hour front desk
• Currency exchange

General

• Pets allowed

Physical distancing

• Cashless payment available
• Contactless check in/check out
• Mobile app for room service
• Physical distancing rules followed

Transport

• Airport shuttle
• Car hire
• Airport shuttle (additional charge)
• Airport drop off
• Public transport tickets
• Shuttle service (additional charge)
• Shuttle service
• Airport pick up

Outdoor & View

• City view
• Terrace
• View

Shops

• Minimarket on site