Resort

Hyatt Zilara Riviera Maya Adults Only All-Inclusive

Carretera Federal 387, KM 299 Solidaridad
8.7
(206 reviews)

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This property has been featured in "48 Resorts In Playa-Del-Carmen ".

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Top Facilities

parking

bar

food

wifi

pool

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Tropical View King Suite

  • Max 2 Adults
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    This room has a minibar, air conditioning and balcony.

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    Tropical View Swim Out King Suite

  • Max 2 Adults
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    The spacious quadruple room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

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    Ocean Front One Bedroom Master Suite

  • Max 2 Adults
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    The spacious suite offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower.

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    Ocean Front Double Suite

  • Max 4 Adults
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    The spacious double room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

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    Ocean Front King Suite

  • Max 2 Adults
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    The spacious double room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.

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    Tropical View Double Suite

  • Max 4 Adults
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    This room features air conditioning and minibar.

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    Ocean View Terrace King Suite

  • Max 2 Adults
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    The spacious quadruple room offers air conditioning, a minibar, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

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    Ocean Front Swim Out King Suite

  • Max 2 Adults
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    The spacious quadruple room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

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    Ocean Front Private Pool King

  • Max 2 Adults
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    This double room's standout feature is the private pool. The spacious double room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

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    Pool View Swim Out King Suite

  • Max 2 Adults
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    This double room's special feature is the pool with a view. The spacious double room provides air conditioning, a minibar, a balcony with pool views as well as a private bathroom featuring a shower. The unit offers 1 bed.

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    King Room with Ocean View

  • Max 2 Adults
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    This room has a sea view, air conditioning and minibar.

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    Double Bed Suite

  • Max 4 Adults
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    This room features air conditioning and minibar.

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    King Bed Suite

  • Max 2 Adults
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    This room has air conditioning and minibar.

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    One Bedroom Master Suite King

  • Max 2 Adults
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    The spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

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    Presidential Suite King

  • Max 2 Adults
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    Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a TV with cable channels. The unit has 1 bed.

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    View All Rooms

    All Facilities for Hyatt Zilara Riviera Maya Adults Only All-Inclusive

    Category Facilities
    Activities Water sport facilities on site, Live music/performance, Tennis equipment, Cycling, Live sport events (broadcast), Billiards, Bike tours, Beach, Tennis court, Darts, Themed dinner nights, Table tennis, Bingo, Tour or class about local culture.
    Business facilities Meeting/banquet facilities.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Hand sanitiser, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Others bar, pool, food, parking, wifi.
    Safety features Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
    Miscellaneous Non-smoking rooms, Non-smoking throughout, Adult only, Facilities for disabled guests, Wheelchair accessible, Lift, Designated smoking area.
    Bathroom Private bathroom, Toilet paper, Free toiletries, Hairdryer, Shower, Toilet, Bathrobe.
    Room Amenities Sofa, Hypoallergenic, Wardrobe or closet, Safety deposit box, Private pool, Ironing facilities, Socket near the bed, Tumble dryer, Air conditioning, Desk, Fan.
    Food & Drink Coffee machine, Special diet menus (on request), Room service, Restaurant, Minibar, Outdoor furniture, Tea/Coffee maker, Coffee house on site.
    Safety & security Smoke alarms, 24-hour security, Fire extinguishers, Security alarm.
    Cleaning services Dry cleaning, Daily housekeeping, Ironing service, Laundry.
    Services & Extras Towels, Alarm clock, Wake-up service.
    Media & Technology Laptop safe, Telephone, Cable channels, TV, Radio.
    Common areas Sun terrace.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services ATM/cash machine on site, Invoice provided, Tour desk, Luggage storage, Concierge service, 24-hour front desk.
    Physical distancing Mobile app for room service, Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
    Entertainment and family services Indoor play area, Entertainment staff, Evening entertainment, Karaoke, Board games/puzzles.
    Pool and wellness Steam room, Massage, Beachfront, Beauty Services, Spa/wellness packages, Spa lounge/relaxation area, Yoga classes, Fitness centre, Fitness classes, Fitness, Spa facilities, Personal trainer, Fitness/spa locker rooms, Spa and wellness centre, Sun loungers or beach chairs.
    Outdoor & View Terrace, Pool view, View, Sea view, Balcony, Garden view.
    Shops Minimarket on site.

    Location & Nearby Places

    9.6 Km from city center

    Carretera Federal 387, KM 299 Solidaridad

    4 Nearby Attractions

    Explore the Mayan ruins

    9.6 km

    Visit a Cenote

    10.3 km

    Beach Time

    12.2 km

    Eco-parks

    16.8 km

    About This Property

    Situated in Playa del Carmen, 100 metres from Ocean Maya Royale - Adults Only Beach, Hyatt Zilara Riviera Maya Adults Only All-Inclusive features accommodation with an outdoor swimming pool, free private parking, a fitness centre and a terrace. Among the facilities of this property are a restaurant, room service and a 24-hour front desk, along with free WiFi throughout the property. The accommodation offers evening entertainment and an ATM. The resort will provide guests with air-conditioned rooms with a desk, a coffee machine, a minibar, a safety deposit box, a TV, a balcony and a private bathroom with a shower. All rooms have a wardrobe. A buffet breakfast is available each morning at Hyatt Zilara Riviera Maya Adults Only All-Inclusive. You can play table tennis and tennis at this 5-star resort, and the area is popular for cycling. Casa Vela Beach is 800 metres from the accommodation, while Mayakoba Beach is less than 1 km from the property. The nearest airport is Cozumel International Airport, 45 km from Hyatt Zilara Riviera Maya Adults Only All-Inclusive.

    Guest Ratings For This Property

    8.7
    Based on 206 Reviews
    100% verified reviews

    Comfort

    9.4

    Cleanliness

    9.35

    Value For Money

    8.35

    Facilities

    9.11

    Guest Reviews

    Lidija
    young couple
    7.0
    Good
    Alright but won't be coming back
    Two people definitely worth mentioning - Daina who worked as a waitress on the beach, extremely kind and polite and always in a good mood and helpful, only person we actually considered tipping, and Edardo (I think this was his name, apologies if I got it wrong - gentleman with longer hair, working as a waiter) in the restaurant above the pool - both were highlights of the trip. Now for the bad news: The location is fine although there are much nicer beaches in quintana roo. the food options are ok, most of it was tasty. but my bf is gluten free and he struggled to get clarity from waiting staff on what was and wasn't safe for him to eat. for example they'd say everything on the menu was safe, but it had pizzas and hamburgers which are obviously not safe. then they'd say everything with a yellow "gluten friendly" sticker was safe, but none of the meals had that sticker. then they said that actually everything WITHOUT the "gluten friendly" sticker was safe, which made zero sense. all in all, an unnecessary hassle which made us unable to relax and enjoy, even though everyone else praised the hotel for its allergy awareness. also, it's not worth paying for a room facing the beach cause they start mowing the lawns in the morning which is quite loud and annoying. yes they do it every morning.
    staff knowledge of allergies, cleanliness - we had an animal poo in front of our room and it took the hotel 24 hours to clean it. also the hotel flags tips are included in pricing but staff ask for tips. and we realised we weren't getting our mini fridge refilled because we weren't tipping the staff, which again - i know a lot of americans go there and it's in their culture to tip, but it shouldn't be a given, mexico shouldn't be taking this as granted from their guests, especially considering the hotel is quite expensive as is + the website clearly says tips are included in price of stay.

    Published on 04 Jan 2024

    Christina
    young couple
    1.0
    Bad
    Bad
    Unfriendly staff, old facility, loud music all the time

    Published on 03 Jan 2024

    Daniel
    young couple
    10.0
    Exceptional
    We will be back as soon as possible!
    Augustine at Lola beach cafe was phenomenal As well as Diana assisting us at our beach cabana.
    Only things out of our entire stay that werent fantastic. 1) Chilaquiles at breakfast were a 6 out of 10. 2) New Years Eve performance and music was a 6 out of 10.

    Published on 03 Jan 2024

    Angela
    young couple
    7.0
    Good
    Ok
    Hibachi & Italian restaurant were very good (we got the lobster dish extra $ but worth it) The snack bar was decent We upgraded to the room with private pool + butler and it was very nice and big Room was very clean The beach and pool areas were great
    There was barely entertainment -most resorts I have been to are much more lively this was very quiet all day long The buffet was not good at all Coffee was not good We are smokers so (only applicable to smokers)you cant smoke on your own balcony must walk to smoking section (2 designated areas in the resort) Butler was very nice and friendly accommodating but did not really need one at all We could not get a sushi reservation during our stay Alcohol tasted very watered down

    Published on 02 Jan 2024

    Reza
    young couple
    8.0
    Very good
    Very good
    Beach, staff, Japanese restaurant, Italian restaurant, room service, breakfast, pool, Mr. Alberto, Mrs. Melanie, and Karla.
    Night activities specifically for Christmas, load and unpleasant music, having just one restaurant and limited menu for lunch

    Published on 29 Dec 2023

    Melika
    young couple
    4.0
    Disappointing
    The most average five star all-inclusive hotel with poor quality of drink and food
    The staff were really nice
    The drinks were awful, I cannot understand how they could get the taste wrong for the most basic cocktails every single time. The food in every restaurant was so bad and the quality was poor, the room amenities werent great, for a five star all-inclusive they didnt even have toothbrush and they asked us to buy them from the shop! The shows at night wasnt at the time they were supposed to be and the quality was shocking

    Published on 24 Dec 2023

    Adela
    young couple
    9.0
    Superb
    Superb
    Beautiful Hotel. Staffing, Servers were very humble & attentive. Food was good. Excellent location/amazing ocean view.

    Published on 16 Dec 2023

    Gina
    young couple
    10.0
    Exceptional
    Amazing and cant wait to come back!!
    Staff was wonderful! Our second visit and we cant wait to go back! The rooms are lovely and views are great no matter what side of hotel youre on. Food is great with fun options! Try the wood fired pizza by the beach! Capri grille and buffet are fantastic. Shoutout to Carla & Mili for arranging fun events, Capri grilles chef Luis and Alejandro are amazing , Jorge at the pool bar and Rolfi in the buffet are fantastic!!
    Nothing! Maybe eventually another restaurant option?

    Published on 13 Nov 2023

    Bethany
    young couple
    10.0
    Exceptional
    We had an incredible stay where we felt well accommodated for and were able to completely relax in peace. We would love
    Everything was well designed and the staff were incredible.
    Didnt love that you not only had to pay extra for the shared beds next to the pool, but that the extra price itself was so high.

    Published on 06 Nov 2023

    Mcguire
    young couple
    10.0
    Exceptional
    Exceptional
    The mattress and pillows were so much better than others! And the staff was so genuine and welcoming! Loved everything they had to offer!
    Nothing that's their fault.

    Published on 14 Oct 2023

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