Hyatt Zilara Riviera Maya Adults Only All-Inclusive, Playa del Carmen

This property has been featured in "47 Resorts In Playa-Del-Carmen ".

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Room Types Available

Tropical View King Suite

Max 2 Adults

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This room has a minibar, air conditioning and balcony.

Tropical View Swim Out King Suite

Max 2 Adults

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The spacious quadruple room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.

Ocean Front One Bedroom Master Suite

Max 2 Adults

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The spacious suite offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower.

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About This Property

Situated in Playa del Carmen, 100 metres from Ocean Maya Royale - Adults Only Beach, Hyatt Zilara Riviera Maya Adults Only All-Inclusive features accommodation with an outdoor swimming pool, free pri (Read More)vate parking, a fitness centre and a terrace. Among the facilities of this property are a restaurant, room service and a 24-hour front desk, along with free WiFi throughout the property. The accommodation offers evening entertainment and an ATM.The resort will provide guests with air-conditioned rooms offering a desk, a coffee machine, a minibar, a safety deposit box, a TV, a balcony and a private bathroom with a shower. All rooms have a wardrobe.A buffet breakfast is available each morning at Hyatt Zilara Riviera Maya Adults Only All-Inclusive.You can play table tennis and tennis at this 5-star resort, and the area is popular for cycling.Casa Vela Beach is 800 metres from the accommodation, while Mayakoba Beach is less than 1 km from the property. Cozumel International Airport is 45 km away.

Hyatt Zilara Riviera Maya Adults Only All-Inclusive is featured in

Guest Ratings For This Property

8.7

Based on 219 Reviews

100% verified reviews

Comfort

9.41

Cleanliness

9.37

Value For Money

8.35

Facilities

9.11

Guest Reviews

Lidija

young couple

7.0

Good

Alright but won't be coming back

Two people definitely worth mentioning - Daina who worked as a waitress on the beach, extremely kind and polite and always in a good mood and helpful, only person we actually considered tipping, and Edardo (I think this was his name, apologies if I got it wrong - gentleman with longer hair, working as a waiter) in the restaurant above the pool - both were highlights of the trip. Now for the bad news: The location is fine although there are much nicer beaches in quintana roo. the food options are ok, most of it was tasty. but my bf is gluten free and he struggled to get clarity from waiting staff on what was and wasn't safe for him to eat. for example they'd say everything on the menu was safe, but it had pizzas and hamburgers which are obviously not safe. then they'd say everything with a yellow "gluten friendly" sticker was safe, but none of the meals had that sticker. then they said that actually everything WITHOUT the "gluten friendly" sticker was safe, which made zero sense. all in all, an unnecessary hassle which made us unable to relax and enjoy, even though everyone else praised the hotel for its allergy awareness. also, it's not worth paying for a room facing the beach cause they start mowing the lawns in the morning which is quite loud and annoying. yes they do it every morning.

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staff knowledge of allergies, cleanliness - we had an animal poo in front of our room and it took the hotel 24 hours to clean it. also the hotel flags tips are included in pricing but staff ask for tips. and we realised we weren't getting our mini fridge refilled because we weren't tipping the staff, which again - i know a lot of americans go there and it's in their culture to tip, but it shouldn't be a given, mexico shouldn't be taking this as granted from their guests, especially considering the hotel is quite expensive as is + the website clearly says tips are included in price of stay.

Published on 04 Jan 2024

Christina

young couple

1.0

Bad

Unfriendly staff, old facility, loud music all the time

Published on 03 Jan 2024

Daniel

young couple

10.0

Exceptional

We will be back as soon as possible!

Augustine at Lola beach cafe was phenomenal As well as Diana assisting us at our beach cabana.

Only things out of our entire stay that werent fantastic. 1) Chilaquiles at breakfast were a 6 out of 10. 2) New Years Eve performance and music was a 6 out of 10.

Published on 03 Jan 2024

Angela

young couple

7.0

Good

Ok

Hibachi & Italian restaurant were very good (we got the lobster dish extra $ but worth it) The snack bar was decent We upgraded to the room with private pool + butler and it was very nice and big Room was very clean The beach and pool areas were great

There was barely entertainment -most resorts I have been to are much more lively this was very quiet all day long The buffet was not good at all Coffee was not good We are smokers so (only applicable to smokers)you cant smoke on your own balcony must walk to smoking section (2 designated areas in the resort) Butler was very nice and friendly accommodating but did not really need one at all We could not get a sushi reservation during our stay Alcohol tasted very watered down

Published on 02 Jan 2024