I am unsure where I start here. We have stayed in countless properties throughout the years both on Booking.com and others and never really had any issues expect for the odd problems but this one was something else.
I booked two nights here for 160 which was the cheapest I could find, but still over priced in my opinion when booking
It is what it is, so paid and booked. The day after I get a message from the properties owner saying there's a late fee if you come past 6pm. ( I finished work at 3pm so couldn't arrive until 7pm) And we have to pay 6 pounds for electric, neither of which is in the booking.com infomation when booking. So these are hidden charges, so I thought I'd phone the owner to enquire about this.
The owner when I politely asked became very defensive and rude refusing to allow me to speak, saying "its for charity and that she's a volunteer" which I explained had nothing to do with me, I booked a place for 160 pounds, I should pay 160 pounds. I kept asking how much the late fee was but she wouldn't tell me. just kept ranting about how I was being "agreesive" I didn't raise my voice once, I just wanted her to answer my questions which she wouldn't do, she then accused me of being a family that might go there and disturb the neighbours and be agressive! I do not appreciate such accusations, myself and my family are very respectful and quiet people and never have issues with anyone. Eventually she did tell me what the fee was, and then hung up on me, which was very unprofessional, as was her text messages to me, using text with shortening of words making the messages difficult to understand. She said why do the fees matter its only another 16 pounds yet only moments before told me they are asking for extra money as people are struggling contradicting that first statement.
Anyway after phoning booking.
(Read More)