Little Trains of Dartmouth

I wasn't going to write a review. It was not great but we laughed it off and as the owner decided to write a review for me and give themselves 10/10 I feel I have to write my own review after contacting customer services. It was like someone had died there, removed the body but left all their belongings. Nearly every cupboard or draw had half used toiletries, unfolded bedding or other clutter in them. Bottled water were all opened. Dirty dressing gowns, coats, used slippers no sheets on the one bed, nowhere comfortable to sit. The welcome pack was just full of left over bits n bobs. There were food in the cupboards that no one is ever going to use. Wasn't cleanest of places either. I stripped the beds before I left hoping the next person would get clean bedding. Luckily I always take my own fleece blankets so we slept on them on top of the beds. I was late arriving so I was charged 25 for someone to meet me. Took me an hour to find the chalet as nothing was lit and signage was very poor as one met me at the gate even after phoning and texting the number given. Finally found it and the owners were sat in the chalet. They seemed very nice if I'm honest. Breakfast was OK. The bacon was still oinking but the eggs were nice. Dartmouth itself was fantastic. But I wouldn't recommend staying with little trains of Dartmouth

I am unsure where I start here. We have stayed in countless properties throughout the years both on Booking.com and others and never really had any issues expect for the odd problems but this one was something else. I booked two nights here for 160 which was the cheapest I could find, but still over priced in my opinion when booking It is what it is, so paid and booked. The day after I get a message from the properties owner saying there's a late fee if you come past 6pm. ( I finished work at 3pm so couldn't arrive until 7pm) And we have to pay 6 pounds for electric, neither of which is in the booking.com infomation when booking. So these are hidden charges, so I thought I'd phone the owner to enquire about this. The owner when I politely asked became very defensive and rude refusing to allow me to speak, saying "its for charity and that she's a volunteer" which I explained had nothing to do with me, I booked a place for 160 pounds, I should pay 160 pounds. I kept asking how much the late fee was but she wouldn't tell me. just kept ranting about how I was being "agreesive" I didn't raise my voice once, I just wanted her to answer my questions which she wouldn't do, she then accused me of being a family that might go there and disturb the neighbours and be agressive! I do not appreciate such accusations, myself and my family are very respectful and quiet people and never have issues with anyone. Eventually she did tell me what the fee was, and then hung up on me, which was very unprofessional, as was her text messages to me, using text with shortening of words making the messages difficult to understand. She said why do the fees matter its only another 16 pounds yet only moments before told me they are asking for extra money as people are struggling contradicting that first statement. Anyway after phoning booking.