Loch Insh Chalets Ltd

Like others stayers said the bath is just horrible. The floor was keeping being wet ( flooded) without anyone washing. There is a leaking wich needs attention because it will damage the property! We were using the towels to keep the floor dry, pointless though towels would be soaking wet within 10 min. We have found fingerprints on the windows from previous stayers, dust on lampshades. A little attention for cleaning wouldn't hurt. As a guest payer you need your place clean without traces of previous guests. Kitchen was clean, cutlery also. Otherwise we got everything we needed. Amazing location, people friendly . We will come back maybe not at the same chalet.

Our family were in two chalets, Cardhu was okay but Dalwhinnie was dirty. As soon as we stepped in to the living room you could see the dust and bits under the sofas which hadn't been hoovered. I washed all of the glasses that we would be using because there wasn't one clean glass, lip marks still on them. I had to do the same with the mugs as they were dirty inside. I opened the pots cupboard and without picking up the frying pan, I could see it needed washing. The dust in the bedrooms was disgusting, there is no excuse for years of dust under beds and behind the heater. There was someone's sock left in under the bed in our room and my son's room had a dead bird underneath theirs which was stinking. When we arrived there was a live robin flying around that bedroom and quite a few blue bottles which we let out when we arrived (just thinking it was from the window being left open when the "cleaner" was in), my son only discovered the dead bird when they were looking for something and thought it had gone under the bed. The water pressure was very disappointing, and the toilet was barely functioning. I hate wasting water but the amount of flushing required was ridiculous. The dining chairs are needing replaced as they are frighteningly unstable and coming apart. There was a power cut and I was surprised that both chalets had no provisions for such an event. Also, once the power was restored the reception building's alarm was sounding and eventually I phoned the out of hours line to ask them to inform the security firm to reset the alarm, this was then sorted quickly. Just think things like that would be considered. So much potential for this place, I don't mind dated kitchens and shower rooms but I expect rooms to be clean. Disappointed that the contents of the cupboards aren't checked for cleanliness, charging guests 15.