Where do I start? It may seem like we are difficult customers but for this sort of money I expect impeccable service and top standards. Unfortunately, our experience was far from it.
The bed sheets, towel and kimonos all had stains over them. And not just one small one but several and of different sizes. They were washed but stained and quite a bit.
Similarly, the hammock and the net on the first floor were dirty, we had to ask for blanket to cover the net at which point I was offerred a spare duvet. I feel like it should have been provided without the need for asking. Either way, I would expect both hammock and the net to be clean. The net must have been there for good number of years without being changed.
The mosquito nets around the beds had holes eaten by moths, again please change at least once per season or even every three months if necessary.
The pillows smelt of mothballs, not pleasant having to breath this all night long.
On two occassions a drone was being flown by some of the guests. First time it was just before sunset and as we were basking in the sun and enjoying nature half naked. As you can imagine it was a very unpleasant surprise when suddenly a drone emerged over our heads. Half an hour later we got a message from reception saying that one of the guests "are going to fly" the drone and that they are sorry about the inconvenience. As a good will gesture offered us a meal on the house. It was only when I was paying the bill when checking out, when I realised they only took off one meal (my wife's). This is realky cheap on their part considering the meals were c.100k each. Most hotels we've been to have no drone policy in place. Unfortunately, guests' privacy isn't valued as much in this establishment.
The breakfast was really basic - eggs with couple of stake toasts with ketchup and chilly sauce (we didn't ask for sauce and didn't eat, but it kept coming anyway).
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