Mercure Hotel Kaiserhof City Center

Business facilities

• Meeting/banquet facilities
• Fax/photocopying
• Business centre

Others

• Bar
• Food
• Parking
• Wifi

Cleanliness & disinfecting

• Use of cleaning chemicals that are effective against coronavirus
• Guest accommodation is disinfected between stays
• Linens
• Towels and laundry washed in accordance with local authority guidelines
• Property is cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Safety features

• Shared stationery such as printed menus
• Magazines
• Pens
• And paper removed
• Hand sanitizer in guest accommodation and key areas
• Staff follow all safety protocols as directed by local authorities
• Face masks for guests available
• First aid kit available
• Access to health care professionals

Miscellaneous

• Soundproof rooms
• Non smoking rooms
• Lift
• Designated smoking area
• Allergy free room
• Non smoking throughout

Accessibility

• Accessible by lift

Bathroom

• Private bathroom
• Bath or shower
• Free toiletries
• Toilet paper
• Toothbrush
• Shower cap
• Hairdryer
• Shampoo
• Slippers
• Bath
• Shower
• Body soap
• Conditioner
• Toilet
• Bidet
• Bathrobe

Room Amenities

• Hypoallergenic
• Soundproofing
• Feather pillow
• Air conditioning
• Wardrobe or closet
• Desk
• Seating area
• Carpeted
• Iron
• Safety deposit box
• Trash cans
• Tile/marble floor
• Ironing facilities
• Heating
• Adapter
• Socket near the bed

Food & Drink

• Wine/champagne
• Refrigerator
• Electric kettle
• Vending machine (drinks)
• Minibar
• Kid friendly buffet
• Vending machine (snacks)
• Packed lunches
• Coffee machine
• Fruits
• Bottle of water
• Tea/coffee maker

Safety & security

• Smoke alarms
• Security alarm
• Fire extinguishers
• Cctv in common areas
• Smoke alarm

Cleaning services

• Ironing service
• Dry cleaning
• Trouser press
• Daily housekeeping
• Laundry

Services & Extras

• Towels
• Wake up service/alarm clock
• Key card access
• Linen
• Alarm clock
• Wake up service
• Executive lounge access

Layout

• Window

Media & Technology

• Tv
• Mobile hotspot device
• Radio
• Laptop safe
• Satellite channels
• Flat screen tv
• Telephone

Food & drink safety

• All plates
• Cutlery
• Glasses and other tableware have been sanitized
• Physical distancing in dining areas

Common areas

• Shared lounge/tv area

Reception services

• 24 hour front desk
• Express check in/check out
• Tour desk
• Luggage storage
• Currency exchange

Physical distancing

• Cashless payment available
• Contactless check in/check out
• Mobile app for room service
• Physical distancing rules followed

Transport

• Car hire

Pool and wellness

• Fitness centre
• Fitness

Shops

• Minimarket on site