Moon West Lake Hotel & Residence

Cleanliness & disinfecting

• Guest accommodation sealed after cleaning
• Use of cleaning chemicals that are effective against coronavirus
• Guest accommodation is disinfected between stays
• Linens
• Towels and laundry washed in accordance with local authority guidelines
• Hand sanitiser
• Property is cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Others

• Bar
• Food
• Parking
• Wifi

Miscellaneous

• Visual aids: braille
• Auditory guidance
• Non smoking rooms
• Non smoking throughout
• Adult only
• Facilities for disabled guests
• Soundproof rooms
• Higher level toilet
• Wheelchair accessible
• Lift
• Lower bathroom sink
• Visual aids: tactile signs

Safety features

• Hand sanitizer in guest accommodation and key areas
• Thermometers for guests provided by property
• Air purifiers
• Face masks for guests available
• Process in place to check health of guests
• Staff follow all safety protocols as directed by local authorities
• First aid kit available
• Access to health care professionals

Accessibility

• Upper floors accessible by stairs only
• Upper floors accessible by elevator
• Toilet with grab rails
• Entire unit located on ground floor
• Accessible by lift
• Entire unit wheelchair accessible
• Raised toilet
• Emergency cord in bathroom
• Roll in shower
• Walk in shower

Bathroom

• Private bathroom
• Bath or shower
• Toilet paper
• Shower cap
• Shampoo
• Slippers
• Body soap
• Conditioner
• Bidet
• Additional toilet
• Free toiletries
• Toothbrush
• Hairdryer
• Shower
• Toilet

Building characteristics

• Semi detached
• Detached
• Private apartment in building

Room Amenities

• Sofa
• Hypoallergenic
• Washing machine
• Sofa bed
• Wardrobe or closet
• Dressing room
• Seating area
• Iron
• Safety deposit box
• Tile/marble floor
• Interconnected room(s) available
• Ironing facilities
• Heating
• Adapter
• Hardwood or parquet floors
• Socket near the bed
• Tumble dryer
• Air conditioning
• Desk
• Trash cans
• Non feather pillow
• Cleaning products

Food & Drink

• Kitchenware
• Wine glasses
• Stovetop
• Kitchenette
• Dining area
• Bottle of water
• Refrigerator
• Electric kettle
• Microwave
• Vending machine (drinks)
• Kitchen
• Dining table

Safety & security

• Smoke alarms
• 24 hour security
• Fire extinguishers
• Cctv in common areas
• Smoke alarm
• Cctv outside property
• Security alarm
• Fire extinguisher

Cleaning services

• Dry cleaning
• Daily housekeeping

Services & Extras

• Towels
• Key card access
• Towels/sheets (extra fee)
• Executive lounge access
• Linen
• Lockers
• Key access

Media & Technology

• Flat screen tv
• Cable channels
• Tv
• Streaming service (like netflix)

Layout

• Window

Common areas

• Sun terrace
• Shared kitchen
• Chapel/shrine

Food & drink safety

• All plates
• Cutlery
• Glasses and other tableware have been sanitized
• Physical distancing in dining areas

Reception services

• Atm/cash machine on site
• Invoice provided
• Tour desk
• Private check in/check out
• Luggage storage
• Concierge service
• 24 hour front desk
• Express check in/check out
• Currency exchange

Physical distancing

• Contactless check in/check out
• Mobile app for room service
• Cashless payment available
• Physical distancing rules followed

Entertainment and family services

• Indoor play area
• Entertainment staff

Transport

• Airport shuttle
• Airport shuttle (additional charge)
• Airport pick up
• Airport drop off

Outdoor & View

• Terrace
• Lake view
• City view
• View
• Quiet street view
• Garden view
• Balcony

Shops

• Minimarket on site