Moonlight Ridge

First, the accommodation is not at the location indicated on the listing/map, its about half a mile further away from Dartmouth at Norton Park. Other accommodation providers at Norton Park have manged to accurately identify their location. However, Travel Marvel have positioned their location in close proximity to a supermarket and regular bus route. Whereas Norton Park is outside the town. That matters because you cant walk to Dartmouth from here, theres no pavements which makes it VERY DANGEROUS. There is a bus, 92 - Totnes to Dartmouth but it comes very infrequently like every 2 hours. No information is provided on this in the accommodation. Second the quality of the accommodation is dreadful. None of the photos in the listing are reflective of the accommodation we stayed in. Its damp, it smells, its dirty. There was no toilet roll (would have come in handy at the end of a 4 hour drive!), none of the appliances worked, there were someone else's clothes in the wardrobe and no linen on the main bed. The accommodation was listed as sleeps 3 adults but the single bed had a bed stead that was shorter than the mattress. There was a welcome pack that included very random stuff like a powdered Isotonic drink and some out of date Naan Bread no milk or useful things like that. I dont know if the accommodation is run by a rank amateur or a scam artist but DO NOT COME TO THIS ACCOMODATION.

I booked a flat with one double bed and two singles, but I was given a chalet with one double bed and a settee that wasn't even a sofa bed. I also booked a flat with a private pool, there was no pool. The staff were rude when I complained. They don't seem to have any idea of the meaning of the word truth. They did finally give us a second chalet as well, but I was still down a bed and missing a pool. The bed clothes hadn't been dried properly and had been put back on the beds damp. One was ripped. We were then accused of ripping the sheet. They came into the chalet while we were out without asking our permission. Without doubt the worst holiday experience of my life.

I truly dont know where to start. I turned up at the address the owners advertise as their location only to find they are much farther down the road, it is my opinion that they do this to make it look like they are closer to Dartmouth than the actually are, hence deliberately misleading clients. I was met by Jimmy who was a friendly chap but in my hurry to get to Sainsburys (closes at 5pm) I didnt have much time to look around. On my return from the supermarket, I was astonished to see the full horror unfold in front of my eyes. This please is, in a word filthy, I was sticking to the floor, I put down the nasty grey towels supplied to walk on, every utensil was dirty and greasy, remnants of previous victims food was in cupboards, the electric appliances should in my opinion condemned, every surface was dirty and the pots and pans where thick with rust, but worst of all the smell of damp was overwhelming, the beds (two singles) were the most horrendous thing I have ever tried to sleep on (2 singles and a double advertised) there wasnt even pillow cases on the pillows or mattress protectors just a thin sheet. After trying to sleep (fully clothed) I eventually decided that my car was the best option, so at 03.30 I moved to my car, at least I could breath there. I decided that my two night stay would last a few hours. The owners offered me another chalet the next day I didnt want to risk it, I still cant get the smell out of my noses and anyway, if I was given the chalet I booked all this could have been avoided. I am not a vindictive man but I urge any potential clients to book elsewhere, this place is simply a health hazard. Its difficult to believe that after the COVID pandemic places like this still exist.

I booked this based on previous reviews, pictures and price, and was very surprised to discover that a 10 star review had been submitted in my name without my knowledge or consent within half-an-hour of vacating. I did contact Booking.com about this. It appears Booking.com are aware of these fake reviews and I am surprised they allow this to continue. Note, the photographs shown are not of the accommodation you will be staying in. The fake reviews and photographs really amount to mis-selling, so be advised. The cabin is really tired and in real need of some serious TLC. The shower leaks and there are tiles coming away from the wall. A flag pinned to the ceiling in the bedroom barely conceals the water damage to the ceiling. Electricity is not included in the price and has to be paid for via a meter so make sure you have some pound coins to hand. There was no mention of this prior to arrival. The bed is a back-breaker, extremely soft mattress with a hollow in the middle. The bottom line is, would we stay again and the answer would be a resounding NO! If for no other reason than the false advertising and awful nights sleep we both endured.

Firstly the main issue was the location. This property is NOT 1 mile from Dartmouth as shown on Booking.com. It is actually in a holiday park called Norton Park - this is not walkable to the town centre. We had to spend an additional 50 on taxis into Dartmouth for the wedding we were attending. Secondly this property does NOT have 1 double bed and 2 singles as advertised. It has a tiny double bed. The pictures are NOT of the actual property you will be staying in. Thirdly, this chalet was the dirtiest place I have ever had the displeasure of staying in. When you enter the stench of mould hits you in the face. The property was also covered in flies, dead and alive. The "welcome pack" was full of out of date food that other unfortunate guests had clearly left behind. The property was cluttered with dirty junk. The bedding and towels had mysterious stains on them. Fourth, I woke up on the final night to find out Helena had written a false review under my name. She did this by asking for my confirmation number and PIN code from booking.com to 'claim the money' which I naively gave her before staying at my stay. THE GOOD REVIEWS ARE ALL WRITTEN BY THE OWNER, SHE IS CALLED HELENA. Helena also does not respond to any messages regarding issues during and after the stay. Had it not been for passing out parade and other hotels being booked up we would have left in an instant.