Novotel Citygate Hong Kong, Hong Kong

This property has been featured in "49 Best Hotels In Hong Kong ".

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Room Types Available

Standard Room with Queen Bed

Max 2 Adults

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Room offers cable car, sea or hill views. Features a LCD TV with satellite and cable channels and private bathroom with shower.Rollaway bed is available upon request for an additional fee.

Superior Room with Queen Bed

Max 2 Adults

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Offering views of the sea and the hill, rooms offers a LCD TV with satellite and cable channels and private bathroom with shower.Rollaway bed is available upon request for an additional fee.

Superior Room with Twin beds

Max 2 Adults

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Rooms offers cable car, sea or hill views. Features a flat-screen TV with satellite and cable channels and private bathroom with bathtub and shower.

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About This Property

Novotel Citygate features spacious accommodation a short walk from Tung Chung MTR and Ngong Ping 360. The 4-star hotel offers free shuttle services to Hong Kong International Airport.Novotel Citygate (Read More) Hong Kong provides easy access to local attractions like the Giant Buddha, AsiaWorld-Expo, Hong Kong Disneyland and Cathay Pacific City. Citygate Outlets are just about 300 metres away.All rooms are elegantly decorated and come with flat-screen cable TV. Views of the sea or swimming pool can be enjoyed from guestrooms. A hairdryer, ironing facilities and bathrobes are included.Facilities at Citygate Novotel include a well-equipped 24-hour gym, an outdoor swimming pool and a public bath. Guests can relax on the lounge chairs located around the swimming pool. Beautiful gardens decorate the hotel.Essence Restaurant features a large international buffet, while Olea serves Mediterranean dishes. The lobby bar provides live entertainment and sports events screenings.Novotel Citygate Hong Kong is reducing the reliance on single-use plastics in their toiletries. there is no live entertainment in the Bar

Novotel Citygate Hong Kong is featured in

Guest Ratings For This Property

8.3

Based on 1542 Reviews

100% verified reviews

Comfort

8.65

Cleanliness

8.62

Value For Money

7.94

Facilities

8.35

Guest Reviews

Michelle

family with young children

9.0

Superb

Room was spacious. Location very convenient. Near to airport and link to Citygate outlets:)

The toilet & bathroom are separated.

Published on 04 Jan 2024

Chia

family with young children

7.0

Good

Lift security

1. View of the room. 2. Reception of staff during check in.

1. Expect better lift security feature to access to room. 2. The power point at the pantry is faulty. Hence need to bring the kettle to another point when using. 3. Appreciate the restaurant staff to show more patience when answering enquiry. E.g. we asked for direction to toilet. 1 staff simply replied "up escalator, turn right". The other staff was kinder to show us where is the escalator.

Published on 04 Jan 2024

Moon

family with young children

4.0

Disappointing

Disappointing with the receptionists response and action in room selection

We are healthy 6 family members (a parent with 4 teenagers) booking 3 rooms for 5 nite stays. 1 nite stay 17th Dec is OK. We got 3 rooms same as pictures we booked in the booking list. But on 19th Dec your nite receptionist on duty - Queen & Sophia gave us 3 rooms-1501,1502 & 1508 without telling us room1502 is totally different (not the same type as room 1502 & 1508) from what we registered in your booking platform. We found out the room is not meant for healthy adult & it has many defects which not suitable to stay in. We made a strong complaint to your counter desk and a replacement room 1519 was immediate given to us. Both the receptionists only said "SORRY" to us with no further explained on the questions raised by me on the spot. All the while they just kept quiet as I found they are not well trained and experience in their choice of rooms assist to me & my family. Hope the hotel management can answer the following questions :- 1) What is type room 1502 ? Whom should stay this type of room ? 2) Did we request for room 1502 type ? Certainly "Not" what we booked for, then on what reason you gave me room 1502 ? 3) Why both receptionists kept quiet throughout the conversation upon my desk complaint ? 4) Why not giving me all 3 rooms the same standard type ? 5) I see the room 1502 is downgrade for my hotel stay, why no update or compensate me after I made the complaint on this matter ? Only reason is your hotel is fully booked thus you give me this a defective & downgrade room 1502 Other 5-6 Stars Hotel will update me if my booking room is not available upon checking in. 5) Defective in room 1502 - Broken tiles at entrance -easily cut when bare foot walking around - A weird smell in room & toilet ( Non Hygiene ) - TV is not working 6) Defects in room not fixed to stay and why still assign to guest ? We tool a few photos of room 1502 to prove we are actually being assigned to this type of room.

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Published on 03 Jan 2024