Novotel Frankfurt City

Business facilities

• Meeting/banquet facilities
• Fax/photocopying
• Business centre

Others

• Parking
• Bar
• Wifi
• Food

Cleanliness & disinfecting

• Use of cleaning chemicals that are effective against coronavirus
• Guest accommodation is disinfected between stays
• Linens
• Towels and laundry washed in accordance with local authority guidelines
• Property is cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Miscellaneous

• Non smoking rooms
• Lift
• Family rooms
• Facilities for disabled guests
• Soundproof rooms
• Non smoking throughout

Safety features

• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus
• Magazines
• Pens
• And paper removed
• Hand sanitizer in guest accommodation and key areas
• Face masks for guests available
• Process in place to check health of guests
• First aid kit available
• Thermometers for guests provided by property
• Access to health care professionals

Accessibility

• Toilet with grab rails
• Upper floors accessible by elevator
• Accessible by lift

Bathroom

• Sauna
• Shower
• Private bathroom
• Bath or shower
• Free toiletries
• Toilet paper
• Body soap
• Toilet
• Hairdryer
• Shampoo
• Bathrobe

Room Amenities

• Sofa
• Trash cans
• Soundproofing
• Cots
• Non feather pillow
• Sofa bed
• Air conditioning
• Heating
• Wardrobe or closet
• Desk
• Hypoallergenic pillow
• Socket near the bed
• Carpeted
• Safety deposit box

Food & Drink

• Fruits
• Wine/champagne
• Special diet menus (on request)
• Refrigerator
• Electric kettle
• Kid meals
• Vending machine (drinks)
• Restaurant
• Vending machine (snacks)
• Outdoor furniture
• Packed lunches
• Room service
• Tea/coffee maker
• Coffee house on site

Safety & security

• Security alarm
• Fire extinguishers
• Cctv in common areas
• Smoke alarm
• Smoke alarms
• Fire extinguisher

Cleaning services

• Ironing service
• Laundry
• Dry cleaning

Services & Extras

• Wake up service
• Towels
• Wake up service/alarm clock
• Key card access
• Linen

Media & Technology

• Radio
• Laptop safe
• Tv
• Satellite channels
• Flat screen tv
• Telephone

Food & drink safety

• All plates
• Cutlery
• Glasses and other tableware have been sanitized
• Physical distancing in dining areas

Reception services

• Express check in/check out
• Invoice provided
• Luggage storage
• 24 hour front desk
• Currency exchange

General

• Pets allowed

Physical distancing

• Cashless payment available
• Contactless check in/check out
• Physical distancing rules followed

Entertainment and family services

• Strollers
• Indoor play area

Pool and wellness

• Fitness centre
• Fitness/spa locker rooms

Transport

• Public transport tickets

Outdoor & View

• Terrace
• Inner courtyard view