Novotel Samator Surabaya Timur, Surabaya

This property has been featured in "50 Best Hotels In Surabaya ".

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Top Facilities

parking

bar

wifi

pool

food

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Check Room Options And Availability

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Superior King Room

Max 2 Adults

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The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.

Superior King Suite

Max 2 Adults

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The spacious air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.

Superior Twin Room

Max 2 Adults

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The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.

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All Facilities for Novotel Samator Surabaya Timur

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Others	bar, pool, food, parking, wifi.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies.
Safety features	Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
Miscellaneous	Non-smoking rooms, Facilities for disabled guests, Wheelchair accessible, Lift.
Accessibility	Upper floors accessible by elevator, Toilet with grab rails, Accessible by lift, Entire unit wheelchair accessible, Shower chair, Walk-in shower.
Bathroom	Bath or shower, Toilet paper, Additional bathroom, Shower cap, Shampoo, Slippers, Body soap, Conditioner, Additional toilet, Free toiletries, Toothbrush, Hairdryer, Shower, Toilet, Bathrobe.
Room Amenities	Sofa, Soundproofing, Wardrobe or closet, Seating Area, Safety deposit box, Tile/marble floor, Interconnected room(s) available, Socket near the bed, Pajamas, Tumble dryer, Air conditioning, Desk, Carpeted, Trash cans, Pool towels.
Food & Drink	Wine/champagne, Kid meals, Bottle of water, Room service, Refrigerator, Electric kettle, Restaurant, Fruits, Outdoor furniture, Tea/Coffee maker.
Safety & security	Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarm, CCTV outside property, Security alarm, Fire extinguisher.
Cleaning services	Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
Services & Extras	Towels, Key card access, Wake up service/Alarm clock, Linen, Alarm clock, Wake-up service, Lockers, Key access.
Media & Technology	Flat-screen TV, Telephone, Cable channels, TV.
Common areas	Games room.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out.
Physical distancing	Contactless check-in/check-out, Mobile app for room service, Cashless payment available, Physical distancing rules followed.
Entertainment and family services	Kids' club, Babysitting/child services.
Pool and wellness	Massage, Spa/wellness packages, Foot massage, Fitness centre, Fitness, Spa facilities, Back massage, Fitness/spa locker rooms, Neck massage, Head massage, Spa and wellness centre, Full body massage, Hand massage.
Transport	Airport shuttle, Airport shuttle (additional charge), Airport pick up, Airport drop off.
Outdoor & View	River view, City view, View.

Location & Nearby Places

Gubeng (6.4 Km from city center)

Jl. Raya Kedungbaruk No. 26-28

15 Nearby Attractions

Plaza Marina

2.8 km

Hutan Bambu

3.7 km

Galaxy Mall

4.0 km

Suroboyo Monument

4.1 km

Bungkul Park

4.3 km

Flora Park

4.5 km

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About This Property

Situated 8.1 km from Submarine Monument, Novotel Samator Surabaya Timur offers 4-star accommodation in Surabaya and has a fitness centre, a restaurant and a bar. Boasting room service, this property also provides guests with an outdoor pool.

Guest Ratings For This Property

8.3

Based on 330 Reviews

100% verified reviews

Comfort

8.6

Cleanliness

8.8

Value For Money

8.6

Facilities

8.5

Guest Reviews

Kaitlin

young couple

10.0

Exceptional

Great breakfast, spacious and clean room

Room: really spacious and clean, huge comfortable bed, lovely bathroom, very clean. Facilities: pool was nice but quite busy, the gym was well equipped and not very busy at all, one of the best hotel gyms we've used. Staff: pleasant enough! Location: location was fine but it was hard to get to the adjacent street where some restaurants were because the path was pretty treacherous. Breakfast: this was a 10/10 - so much choice and a everything was delicious. Cappuccinos made to order, lots of fruit, cereal, daily smoothie, all the Indonesian food you could think of, it was really great.

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The surrounding area wasn't that nice.

Published on 04 Jan 2024

Eko

family with young children

10.0

Exceptional

The room is very clean

Not much around it, no caffes, no mini imarket

Published on 23 Dec 2023

Yen

family with young children

9.0

Superb

Friendly staff, cheap food

Published on 15 Dec 2023

Muhammad

family with young children

8.0

Very good

Good comfy stay

The room. We booked executive room with 2 bed rooms. Very comfortable.

Too many people book for weddings. Away from shopping areas too.

Published on 13 Dec 2023

Tai

review category business travellers

7.0

Good

Initially, I remember that I booked for two people with two breakfast. However, the staff told me that I just booked for one person and subsequently my partner unable to enjoy the breakfast together. I hope in the future the platform that I made booking need to the make clear in this manner. The breakfast just a normal expectation as compare with others 4-stars hotel.

Published on 26 Nov 2023

Clara

young couple

8.0

Very good

Pleasant stay in Surabaya

Bed super comfortable! Pool nice with nice terrace Staff friendly and kind Location well served with food delivery and taxis

Nothin

Published on 25 Nov 2023

Ken

solo traveller

9.0

Superb

It is a good location to my locations to visit and for friends to come and visit me.

The breakfast in the mornings was excellent. The staff were very helpful and friendly. When I met friends and we ate in the restaurant the menu and food was a good selection and very tasty. The check in staff and lobby area were very helpful and friendly. The room was very clean and comfortable during my stay.

I was wondering why there were no hand towels in the room? Generally I was pleased with everything.

Published on 18 Nov 2023

Sayyed

family with young children

4.0

Disappointing

Disappointed

Staff are friendly

Given the wrong room, which is a small mistake, overlooked it. The door for the toilet doesn't have a lock to it. Since it's a sliding door, only attached to the ceiling, the door is "hanging," so it is possible to pull on it. As you close the door of the toilet, it is visible that it is not flush. From the bottom, the gap between the door and the wall increases in size. Shower: There is no door to keep the water from the shower to spill over to other parts of the toilet. The towel rack in the shower was loose. It looks like it is about to fall off any moment.

Published on 14 Nov 2023

Sanghamitra

family with young children

10.0

Exceptional

Very wholesome

Availability of water filter for refilling the bottles

Nothing

Published on 31 Oct 2023

Xue

family with young children

1.0

Bad

Hotel is too packed with non tourist, busy and noisy

The hotel is very busy everyday especially morning, people coming for staying and event or conference. Hence we need to wait for the lift for about 10 mins each ride and the lift is full and packed. This is not a very good experience. The food delivery sender cannot come to the hotel lobby, they have to walk to here and we need to come down to collect the food while the lift is very hard to wait

Published on 28 Oct 2023