Chalet

Moonlight Ridge

Norton View
5.4
(28 reviews)

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This property has been featured in "28 Cottages In Dartmouth ".

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One-Bedroom Chalet

  • Max 3 Adults
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    The private pool is the special feature of this chalet. The chalet's kitchenette is available for cooking and storing food. This chalet offers heating, a flat-screen TV and garden views. The unit offers 3 beds.

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    All Facilities for Moonlight Ridge

    Category Facilities
    Activities Golf course (within 3 km), Horse riding, Windsurfing, Cycling.
    Others parking, pool, food.
    Cleanliness & disinfecting Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Wheelchair accessible, Non-smoking rooms, Soundproof rooms, Designated smoking area, Allergy-free room, Family rooms, Higher level toilet, Facilities for disabled guests, Non-smoking throughout.
    Safety features Staff follow all safety protocols as directed by local authorities, Thermometers for guests provided by property, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
    Accessibility Toilet with grab rails.
    Room Amenities Private pool, Heating.
    Food & Drink Kitchenette, Outdoor furniture, BBQ facilities, Grocery deliveries.
    Safety & security Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
    Services & Extras Key access.
    Media & Technology Flat-screen TV.
    Common areas Outdoor fireplace, Picnic area, Sun terrace, Garden.
    Food & drink safety Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized.
    General Pets allowed.
    Physical distancing Physical distancing rules followed, Contactless check-in/check-out.
    Entertainment and family services Board games/puzzles.
    Outdoor & View Garden view, Terrace, View.

    About This Property

    Offering garden views, Moonlight Ridge is an accommodation located in Dartmouth, 33 km from Newton Abbot Racecourse and 3.6 km from Dartmouth Castle. This chalet features a private pool, a garden and free private parking. The chalet also offers facilities for disabled guests. The chalet is composed of 1 bedroom, a fully equipped kitchenette, and 1 bathroom. A flat-screen TV is provided. The accommodation is non-smoking. Guests at the chalet can enjoy windsurfing and cycling nearby, or make the most of the sun terrace. Watermans Arms is 13 km from Moonlight Ridge, while Totnes Castle is 17 km away. The nearest airport is Exeter International Airport, 67 km from the accommodation.

    Guest Ratings For This Property

    5.4
    Based on 28 Reviews
    100% verified reviews

    Comfort

    6.34

    Cleanliness

    6.25

    Value For Money

    6.34

    Facilities

    6.25

    Guest Reviews

    Gustavo
    review category business travellers
    10.0
    Exceptional
    Great stay
    Thankyou for everything
    Longer stay please

    Published on 01 Sep 2023

    Timothy
    family with young children
    1.0
    Bad
    Dreadful
    Im writing this reflecting on a weekend away with utter astonishment. I have stayed in lots of different types of accommodation all over the world good and bad, but this is by some distance the worst accommodation I have ever experienced.
    First, the accommodation is not at the location indicated on the listing/map, its about half a mile further away from Dartmouth at Norton Park. Other accommodation providers at Norton Park have manged to accurately identify their location. However, Travel Marvel have positioned their location in close proximity to a supermarket and regular bus route. Whereas Norton Park is outside the town. That matters because you cant walk to Dartmouth from here, theres no pavements which makes it VERY DANGEROUS. There is a bus, 92 - Totnes to Dartmouth but it comes very infrequently like every 2 hours. No information is provided on this in the accommodation. Second the quality of the accommodation is dreadful. None of the photos in the listing are reflective of the accommodation we stayed in. Its damp, it smells, its dirty. There was no toilet roll (would have come in handy at the end of a 4 hour drive!), none of the appliances worked, there were someone else's clothes in the wardrobe and no linen on the main bed. The accommodation was listed as sleeps 3 adults but the single bed had a bed stead that was shorter than the mattress. There was a welcome pack that included very random stuff like a powdered Isotonic drink and some out of date Naan Bread no milk or useful things like that. I dont know if the accommodation is run by a rank amateur or a scam artist but DO NOT COME TO THIS ACCOMODATION.

    Published on 29 Aug 2023

    Chester
    with friends
    1.0
    Bad
    Don't touch this company with a barge pole.
    The location, the view.
    I booked a flat with one double bed and two singles, but I was given a chalet with one double bed and a settee that wasn't even a sofa bed. I also booked a flat with a private pool, there was no pool. The staff were rude when I complained. They don't seem to have any idea of the meaning of the word truth. They did finally give us a second chalet as well, but I was still down a bed and missing a pool. The bed clothes hadn't been dried properly and had been put back on the beds damp. One was ripped. We were then accused of ripping the sheet. They came into the chalet while we were out without asking our permission. Without doubt the worst holiday experience of my life.

    Published on 19 Aug 2023

    Stephen
    review category business travellers
    1.0
    Bad
    DO NOT BOOK HERE, THIS PLACE IS A HEALTH HAZARD.
    Really nothing, this place isnt fit for human habitation
    I truly dont know where to start. I turned up at the address the owners advertise as their location only to find they are much farther down the road, it is my opinion that they do this to make it look like they are closer to Dartmouth than the actually are, hence deliberately misleading clients. I was met by Jimmy who was a friendly chap but in my hurry to get to Sainsburys (closes at 5pm) I didnt have much time to look around. On my return from the supermarket, I was astonished to see the full horror unfold in front of my eyes. This please is, in a word filthy, I was sticking to the floor, I put down the nasty grey towels supplied to walk on, every utensil was dirty and greasy, remnants of previous victims food was in cupboards, the electric appliances should in my opinion condemned, every surface was dirty and the pots and pans where thick with rust, but worst of all the smell of damp was overwhelming, the beds (two singles) were the most horrendous thing I have ever tried to sleep on (2 singles and a double advertised) there wasnt even pillow cases on the pillows or mattress protectors just a thin sheet. After trying to sleep (fully clothed) I eventually decided that my car was the best option, so at 03.30 I moved to my car, at least I could breath there. I decided that my two night stay would last a few hours. The owners offered me another chalet the next day I didnt want to risk it, I still cant get the smell out of my noses and anyway, if I was given the chalet I booked all this could have been avoided. I am not a vindictive man but I urge any potential clients to book elsewhere, this place is simply a health hazard. Its difficult to believe that after the COVID pandemic places like this still exist.

    Published on 15 Aug 2023

    Vladimrch2
    group
    10.0
    Exceptional
    Comfortable and relaxing stay
    Good relaxing stay Excellent friendly helpful hosts Generous hampers Hosts gave 101 %plenty of outdoor and indoor space Beautiful setting
    Everything good Thankyou so much

    Published on 30 Jun 2023

    Chris
    young couple
    4.0
    Disappointing
    Very tired and in need of serious TLC
    The location is pleasant, very quiet and peaceful. The hosts were friendly and communication prior to arrival was excellent. Everything was provided, even a couple of sachets of dog food for our four legged family member. It was light and airy. There is a dog walking area on site where bins are provided.
    I booked this based on previous reviews, pictures and price, and was very surprised to discover that a 10 star review had been submitted in my name without my knowledge or consent within half-an-hour of vacating. I did contact Booking.com about this. It appears Booking.com are aware of these fake reviews and I am surprised they allow this to continue. Note, the photographs shown are not of the accommodation you will be staying in. The fake reviews and photographs really amount to mis-selling, so be advised. The cabin is really tired and in real need of some serious TLC. The shower leaks and there are tiles coming away from the wall. A flag pinned to the ceiling in the bedroom barely conceals the water damage to the ceiling. Electricity is not included in the price and has to be paid for via a meter so make sure you have some pound coins to hand. There was no mention of this prior to arrival. The bed is a back-breaker, extremely soft mattress with a hollow in the middle. The bottom line is, would we stay again and the answer would be a resounding NO! If for no other reason than the false advertising and awful nights sleep we both endured.

    Published on 09 Jun 2023

    Graeme
    solo traveller
    10.0
    Exceptional
    Exceptional
    blissful
    relaxing

    Published on 03 Jun 2023

    Matthew
    review category business travellers
    10.0
    Exceptional
    Great hosts
    good variety home from home cosy warm
    All good our second home

    Published on 24 May 2023

    Craig
    young couple
    10.0
    Exceptional
    v enjoyable everything you needed
    BRILLIANT THANKYOU
    WOW great weather quiet break

    Published on 22 May 2023

    Thomas
    group
    1.0
    Bad
    Better off sleeping in the car...
    Leaving.
    Firstly the main issue was the location. This property is NOT 1 mile from Dartmouth as shown on Booking.com. It is actually in a holiday park called Norton Park - this is not walkable to the town centre. We had to spend an additional 50 on taxis into Dartmouth for the wedding we were attending. Secondly this property does NOT have 1 double bed and 2 singles as advertised. It has a tiny double bed. The pictures are NOT of the actual property you will be staying in. Thirdly, this chalet was the dirtiest place I have ever had the displeasure of staying in. When you enter the stench of mould hits you in the face. The property was also covered in flies, dead and alive. The "welcome pack" was full of out of date food that other unfortunate guests had clearly left behind. The property was cluttered with dirty junk. The bedding and towels had mysterious stains on them. Fourth, I woke up on the final night to find out Helena had written a false review under my name. She did this by asking for my confirmation number and PIN code from booking.com to 'claim the money' which I naively gave her before staying at my stay. THE GOOD REVIEWS ARE ALL WRITTEN BY THE OWNER, SHE IS CALLED HELENA. Helena also does not respond to any messages regarding issues during and after the stay. Had it not been for passing out parade and other hotels being booked up we would have left in an instant.

    Published on 18 Apr 2023

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