Ohtels Vil·la Romana

Our experience was a mixed one to say the least. We were half board and in terms of the quaility of the Food we found it to be pretty good. A wide range of dishes every morning and evening with lots of selection and more than enough to suit all tastes. We always had enough to eat and never left hungry. The drinks and snacks at the bar were reasonably priced likewise coffee and tea. The pool area was nice but the pool was very cold somedays and then fine other days. Strangely the days it was colder was actually on days it was really warm and sunny. No balls or anything in the pool was not ideal as there is only so long you can keep young children entertained in the pool without playing games. Play park was ok not a whole pile in it. A tree fell down one day whilst people were in it and it was closed for a couple of days until that was removed. The rooms were fine. We had a sofa bed our girls slept in and we had 2 adjoining single beds. Lots of room for sleeping. Nice balcony and although a little small with all luggage etc we didnt spend much time in them other than getting ready in mornings and evenings and sleeping. Towels changed and beds made daily. Bathroom got a rough clean daily too.

There was a fire emergency on Wednesday evening and hotel was evacuated. The fire alarms were not set off which isnt really acceptable. We were on floor 3 and the only notification we got was from another guest who ran along our corridor and knocked all the doors. It would be a safety concern that no fire alarms were activated. As it turned out we had booked to eat in the roadhouse that evening at 7.30pm so we werent planning to eat in the hotel that evening anyway. It was reopened for breakfast the following morning except for the area where the issue had been which was repaired and reopened by Friday morning. My experience of the staff was that a number of them were rude and dismissive. In the dining room lifting dishes off the table before we had finished meals and wheeling trollies without regard for younger children. Overall we had a good week until Friday morning when my wifes phone was lifted from our table at breakfast and stolen. It was immediately switched off and when we asked staff in dining room they were very unhelpful. Went to reception to be told to ask staff in dining room area. Eventually got to speak to the assistant manager at reception and police. He told us there is a gang from Barcelona who the police are monitoring and they were aware of someone connected to them having been in hotel that morning and being asked to be removed by security. I asked him how they got into the dining room as all guests are given a wrist band and they are stopped at entrance and asked to give their room number. He told me he didnt know how they gained access to the dining area. This would raise big red flag for me as to how these peole managed to get in. Then on Friday evening I discovered my wedding ring missing from my room. When reported to reception on Friday night the guy checked whether it had besn handed in at the front desk or by the cleaner but it hadnt. Took my number and ema