Olivine Waves

Very disappointed with the villa and La Mer Homes, the image on the screen was not the villa we stayed in for starters, although we did know what to expect as we had started a few doors down 18 months ago. We had numerous issues with this Villa and found it to be dirty, not well maintained and unsafe. it was around 34-35 degrees on arrival and we found that one of the bedrooms air-condition was not working at all, we reported it on the Friday and it did not get fixed until the Monday, in that heat it led to some very uncomfortable nights. the ground floor toilet door was broken of the lower hinge and whist this was attempted to be fixed it meant it wouldn't not close properly and we was informed someone would come and finish the job, this never happened whilst we were there. walls were cracked and dirty, curtains we off th trail in one of the bedrooms and a number of towel rails were loose. The pool where do we start, the positive th water was warm, although the pool was filthy! we had a couple of children's floats and these were covered in grime, the tiles surrounding the pool were extremely dangerous when wet, we had three occasions where a 70 year relative fell and injured herself, and our child slipped over more than once which led to tears, thankfully that's all it was. this could have quite easily led to some serious head trauma and or broken bones. the issues we had was th steps had no grips on and were also coming out of the ground at the top, very unsafe to access and egress the pool. this was reported and again no action taken. Whilst this final point we accept is not a reflection on La Mer Homes it is still one to note, we had some very young noisy neighbours who were playing loud music and partying at 3-4-5 in the morning. we did report this and was informed they had spoken to the other management agents and we were advised to call the police.