There is nothing to like about this property. I booked 2 rooms for 2 nights & when reach in the rooms the sheets were dirty & there is roaches in the place, I even video the roaches & showed the video to front desk & the receptionist said they are aware & the reason for all thats going on is that they are under construction (refurbishing the place). Smoke smell is everywhere in the hotel except for the lobby. Carpets smell like the never clean before, very old bathroom that is rotten. I asked front desk if I could cancel & they said NO! then I ask could I at least change my date to 1 night as am not comfortable there front desk replied Sir! You did not book with us you need to contact your agent shub is booking.com I contacted booking.com & they ask us to send proof & we did, booking.com then contact the hotel & ask for the change which the hotel accept & a email was sent to me from booking confirming the change was approved with my new checkout date. We then checked out the hotel the following morning & to date I have seeing my refund.
When I call the front desk the lady was being very rude & said I should call back in the morning cause management is not there to deal with this issue & before I could say another word the person hung up.
Front desk attendant was rude & disrespectful from the day we visit the hotel, she was there playing music on her phone while she ignores some questions & answered in a rude way if she answer. I would never stay back at this hotel & I would like all others to be aware of this hotel. I really hope management get a professional receptionist after they refurbish as the one there will crash that business with her attitude.
(Read More)