Pontchartrain Hotel St. Charles Avenue

2031 St. Charles Avenue - Show on map
8.6
275 reviews

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This property has been featured in "47 Family-Friendly Hotels In New Orleans ".

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Room Types Available

Superior King Room
  • Max 2 Adults
    •

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    This single room features a minibar, bathrobe and air conditioning.

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    Superior Double Room
  • Max 4 Adults
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    Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a seating area and a wardrobe. The unit has 2 beds.

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    Deluxe Double Room
  • Max 4 Adults
    •
  • 1 Photo available
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    This room features a flat-screen TV, desk and a seating area with a sofa.

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    Two-Bedroom Suite
  • Max 4 Adults
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    Offering free toiletries and bathrobes, this suite includes a private bathroom with a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a minibar, as well as a wardrobe. The unit has 3 beds.

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    Deluxe King Suite
  • Max 2 Adults
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    This suite includes a bedroom with a reading nook, a living room with a sofa, desk, seating and entertainment area.

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    Deluxe Double Suite
  • Max 4 Adults
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    This suite features a bedroom and a living room with a sofa, desk, seating and entertainment area.

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    Deluxe King Room
  • Max 2 Adults
    •

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    The spacious double room features air conditioning, a minibar, as well as a private bathroom boasting a bath and a shower. The double room provides a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 1 bed.

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    About This Property

    This New Orleans Garden District hotel features free WiFi and is 2.4 km from the New Orleans Convention Center. The Mercedes-Benz Superdome is a 5 minutes' drive away. Steps from the front entrance, (Read More)guests will find a street car for transportation throughout the city. Rooms have a flat-screen TV. Some units feature a seating area to relax in after a busy day. Every room is fitted with a private bathroom. For your comfort, you will find bath robes and free toiletries. Guests can relax in the evening at the on-site Bayou Bar, enjoy breakfast and lunch in the Silver Whistle Café. Located on the ground floor and open for dinner, the Jack Rose restaurant offers an eclectic dining experience. The Hot Tin, Rooftop Bar, features 270-degree views of the river and downtown New Orleans. The World War 2 Museum is located 1.3 km from the property, while Morial Convention Center is 1.7 km away.

    Pontchartrain Hotel St. Charles Avenue is featured in

    Guest Ratings For This Property

    8.6
    Based on 275 Reviews
    100% verified reviews

    Comfort

    8.91

    Cleanliness

    8.87

    Value For Money

    8.06

    Facilities

    8.49

    Guest Reviews

    Elaine
    family with young children
    10.0
    Exceptional
    Merry Christmas at the Pontchartrain
    The location is fabulous with a trolley stop & Hop on/ Off Bus right across the street. We stayed for 7 days in a suite ( rm. 312) as our adult daughter met us there to celebrate the holidays. The suite gave us the extra room desired with dresser space in 2 distinct areas which helped when 3 of us getting dressed AM or PM. Bathroom had an additional tall cabinet for toiletries. Coffee table provided a great space for this game loving family. Any request made was fulfilled promptly even during busy holiday & Sugar Bowl . Impressive how they had staff operate elevator with priority to hotel guests b4 patrons for roof top bar. Staying here was a rare splurge for us but DiJon & Iris at desk and Edwardo & another doorman made it a truly memorable stay. We did not try restaurants as we enjoy vegan choices & so many great ones reached by trolley. Even vegan dining was exceptional in the Big Easy. Do try Avenue cafe one block to the right which amazed us for breakfast 4x!
    (Read More)
    It met all of our expectations. Wish we could have ordered speciality coffees in Bar area.

    Published on 03 Jan 2024

    Missy
    family with young children
    6.0
    Pleasant
    Staff was accommodating and very friendly and apologetic with the stay
    Location was great and staff was very accommodating with our issues
    It seemed disorganized and not enough staff for check in. Sunday when we left there was no brunch available. We were given the wrong room. They overbooked the rooms and our other family members also got bumped from their room With a Minimum rate difference. I never spoke to the manager. She didnt call us.

    Published on 01 Jan 2024

    Michael
    young couple
    7.0
    Good
    Good
    Elevators old and mostly did not work

    Published on 31 Dec 2023

    Grant
    young couple
    10.0
    Exceptional
    We stayed here on our wedding night 20 years ago and loved celebrating our 20th anniversary here.
    The staff was amazing and Vera went above and beyond!

    Published on 26 Nov 2023

    Kyle
    young couple
    8.0
    Very good
    Very good
    Staff was wonderful and very welcoming. The room was very comfortable and had the perfect vibe we were looking for this trip! Had lunch at the bar downstairs and the service was excellent and our lunch was great.

    Published on 17 Nov 2023

    Tzvetko
    young couple
    8.0
    Very good
    great location, decent hotel
    great location friendly staff
    Only one elevator- the other one was not working No room svc

    Published on 06 Nov 2023

    Anonymous
    young couple
    9.0
    Superb
    Superb
    Great location and wonderful restaurants and bars. This is a hopping place!
    Only having one elevator was a hassle on weekend nights.

    Published on 11 Oct 2023

    Thomas
    young couple
    5.0
    Passable
    Passable
    bed comfortable seat at base of bed convenient
    in room coffee service horrible - instant coffee!! Elevator broken during entire stay, LONG delays from 11th floor...one time had to walk down 11 flights to get to lobby in time...terrible table in room was too small and cluttered Asked for bill on departure, desk person said he would email, never did. Called hotel, left message to send bill, no response. How can a 4 star hotel have such poor customer service??

    Published on 05 Oct 2023

    Sarah
    with friends
    8.0
    Very good
    Quaint hotel in a desirable location with friendly/professional staff!
    Location, comfortable beds, staff, bathroom/huge shower
    Common areas (not the actual room) were not clean. Trash on the floors not picked up our entire stay. Lobby and common areas needed a thorough cleaning.

    Published on 27 Sep 2023

    Alexis
    family with young children
    7.0
    Good
    Nice place to stay
    Great location and bar was awesome
    Needs a little updating

    Published on 22 Sep 2023

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    Top Facilities

    Bar

    Wifi

    Pets allowed

    Concierge service

    Food

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