We wanted to really like this place because of the wellness aspect. I expected my wife could get some massages done and do some wellness activities... However, on the first day there was no introduction to the class schedule, no discussions about their programs and spa treatments on offer. I thought it would be something they would promote, but no one at reception could help. We had to speak to the person in charge of the spa treatments, who is in a different building, who wasn't in on the day, who wasn't in until 11am, etc... Even on the 2nd day there was no one available to speak with us, so we went to the beach instead. It wasn't only until our 3rd day, I went to look for the person in charge of the spa (who wasn't in again) and I bumped into Kim, the Wellness Director of the resort. She was able to help my wife book an appointment with a massage therapist. However, on the day of her massage there was some confusion and the massage therapist was apparently not informed... The muscle therapy treatment my wife received was good, but did not seem worth the price paid. I think they may have overcharged, but as I could not find it on the spa menu, I'm not too sure.
Reception staff were unaware we had some free classes included in our stay, which caused some confusion. First they said it wasn't included, then they said a free class per person per day was included, then they said it was only a free class per person per stay. They were also not too attentive with our requests - the Wi-Fi in our room had issues and we asked repeatedly for someone to take a look, but it took a day and a half until someone came just to reset the modem...
Without being able to get the full 'wellness' experience, it just felt like any other hotel resort, so that was quite disappointing for us.
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