wrong room upon check-in
moldy room
food poisoning resulting in ER visit
no running water in room for one day
no luggage help
It started with the fact that upon check-in we had to change rooms twice. First assigned room was a two queen bed versus king bed which didn't leave any room for the crib for our baby. The second room had visible mold on the ceiling and around the ventilator shafts. I understand it is a moist environment on the island, however I am allergic to mold and I immediately reacted. Plus the smell was recognizable and it is a safety and health hazard for us but most of all for our baby. When we told the front desk they suggested to send housekeeping for a cleaning. The cleaning team also said to us 'they must have forgotten to paint over it'...all of which is less than what I would expect from a five star resort. After lugging around for a second time with all of our luggage as well as the crib for our baby it was already past 7PM, our baby's bed time and at that time we'd been without a room for 5 hours after arrival/check-in. The personnel we were with to look for an available room opened two occupied rooms which both felt unprofessional as well as rude to the other guests.
On the second night I ate from the main buffet at the March restaurant and must have contracted food poisoning. I had fish and mussels from the buffet. We finished dinner at 6.30PM and I started violently throwing up and had terrible diarrhea for five hours. Around midnight I was so severely dehydrated that my husband went to the front desk for help. Unfortunately the doctor wasn't present overnight. The reception promised a private hospital as well as a cab that could take me. We asked a friend from a couple we were traveling with to accompany me as my husband needed to stay with the baby. I was on the floor from weakness and stomach pains while we waited for a full hour for a cab.
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