The hospitality of the sales and reservation staff is not good. I was interacting with sales person called Ashish who told me multiple lies, with a primary aim to sell their meal plans and extract more money.
I would not recommend this property to families since there are multiple hidden charges regarding meals and kitchen access. Their meal plan is highly overpriced and the sales staff (Ashish) created a big issue of kitchen access saying that it is not a part of property.
Overall we had a very poor experience due to this attitude of sales staff even after paying for such expensive villa.
Every little thing is overpriced and the property will find ways to charge you money for every aspect (e.g. we booked the entire vill but were asked to pay additional 1000/- per night if our driver wanted to sleep on the floor of common room). We, as a family, did not enjoy this stay.
The rooms are small, very simple furnishing and the rooms don't even have a kettle (which is a standard offering in any hotel room).
There are other good properties in the vicinity and hence, better to go for those.
The overall experience of stay at this property was full of mental harrassment and I found the sales and reservation staff to be very argumentative for each point.
(Read More)
