The Grand Hotel

1 Chase Hill Road
7.4
27 reviews

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This property has been featured in "23 Best Hotels In Kennebunkport ".

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Room Types Available

Grand King
  • Max 2 Adults
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    The Grand King rooms, while smaller in size, offer all the room amenities as our other accommodations. Snuggle up in a king- sized bed underneath luxurious Matouk and Cuddledown bedding. The beautifully appointed marble and stainless Waterworks branded bathrooms are outfitted with glass-enclosed showers and heated floors all tucked into a charmingly compact space. Approximately 230 square feet.

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    Grand King with Balcony
  • Max 2 Adults
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    This room features a private balcony complete with Adirondack chairs and a table. It includes a bathroom with marble accents and heated tile floors. A coffee machine is provided as well.

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    Cozy King
  • Max 2 Adults
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  • 4 Photos available
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    Our intimate Cozy King guest rooms are ?oh-so-cozy? and just what you need for a luxurious space to lay your head at night after exploring the many sights and activities of town. Offering a spacious king-sized bed, beautiful armoire dresser, and clean marble private bath, our Cozy King is perfect for your Kennebunkport getaway. Approximately 218 square feet

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    Classic King
  • Max 2 Adults
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    Offering all the room amenities of the Grand rooms and quintessentially comfortable, Classic King rooms feature a king-sized bed outfitted in luxurious Matouk and Cuddledown bedding. Beautifully appointed marble and stainless Waterworks branded bathrooms come with glass-enclosed showers and heated floors. Approximately 230 square feet

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    About This Property

    Boasting a brand-new Sushi restaurant and an on-site art gallery in the heart of Kennebunk, the Grand Hotel offers contact-free check-in and free WiFi access throughout the property. Each room has l (Read More)uxurious bedding. The private bathrooms feature a heated tile floor, bathrobes, and free toiletries. Dock Square is just a 1-minute walk from the Kennebunk Grand Hotel. The Portland International Jetport is 34 minutes' drive from the property. Kittery is also 34 minutes' drive away.

    The Grand Hotel is featured in

    Guest Ratings For This Property

    7.4
    Based on 27 Reviews
    100% verified reviews

    Comfort

    8.43

    Cleanliness

    8.15

    Value For Money

    7.31

    Facilities

    7.41

    Guest Reviews

    Donald
    young couple
    1.0
    Bad
    Our anniversary night started off with frustration and disappointment.
    Location
    We could not get in to the hotel they lock the doors to the lobby at check in time which is 5 oclock pm. They ask that you drive across town to another hotel for assistance and then redirect you back to the same location which is still locked. Frustrated we chose to wait in the hotel restaurant around the corner only to find that our keys were in the restaurant at their reception stand. The whole process left us feeling unwelcome and frustrated. Poor management practices and customer service.

    Published on 31 Oct 2023

    Hunter
    group
    10.0
    Exceptional
    Wonderful place to stay, perfect location!
    It was a great breakfast. The muffins were AMAZING!!! The staff putting the breakfast out was super friendly.
    Nothing could have been better!

    Published on 04 Oct 2023

    Ann
    young couple
    10.0
    Exceptional
    We had a wonderful time as usual and will be returning next year!
    Breakfast was amazing! Rooms are lovely and the staff are fantastic! The location is perfect. Love staying at The Grand!
    If I had to make a suggestion, having a small refrigerator in the room would be very helpful. We had to keep replenishing our cooler with ice to keep our items cold.

    Published on 20 Aug 2023

    Julia
    young couple
    3.0
    Poor
    Poor
    Messed up my date of reservation right away, no person at desk on check in, couldnt get the app to work on the elevator, open key didnt work to get in the hotel, 550.00 for a room we were in for 14 hours!!! Still charged me foe 2 nights when we were there for one. not impressed unfortunately

    Published on 17 Jul 2023

    Linda
    with friends
    10.0
    Exceptional
    Exceptional
    Everything! Perfect location, so comfortable.

    Published on 29 Oct 2022

    Pamela
    young couple
    8.0
    Very good
    beautiful Kennebunkport
    I like the location as we can walk to a number of shops and restaurants.

    Published on 15 Oct 2022

    Queen
    group
    10.0
    Exceptional
    Had a great time
    Breakfast was great and hotel was located in the heart of the town

    Published on 12 Sep 2022

    Melissa
    family with young children
    3.0
    Poor
    Not as grand as it used to be
    great location, previous stays there were great.
    There are on site staff, especially an issue when you have a problem and we had several this time. If you can get staff at a nearby property on the phone, they are very helpful. We had to go up to the other location every time we needed something. Some of the time we just gave up. The hotel looks like it is in need of attention. the carpet in our room was severely stained, looked like they tried to cover it up with an area rug but it was still very obvious.

    Published on 02 Sep 2022

    Victoria
    young couple
    7.0
    Good
    A lovely building in a great location.
    Lovely building, great location with excellent parking, lovely big bright room with a comfortable bed.
    Openkey app didn't work, had to walk to the main hotel to get access card to the building and our room. Continental breakfast was very basic. The Grand is a B and B not a hotel in the traditional sense, for the amount of money we paid we were very disappointed after looking forward to our stay. Sustainability none existent, single use plastics used at breakfast, no recycling bins!

    Published on 22 Jul 2022

    Anonymous
    young couple
    8.0
    Very good
    Very good
    The location of the property is great.
    No one was located on property to check us in or handle any issues. No refrigerator or alarm clocks. Also dim lighting in the bathroom.

    Published on 07 Oct 2021

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    Top Facilities

    parking

    wifi

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    All Facilities for The Grand Hotel

    Category Facilities
    Activities Cycling, Temporary art galleries, Canoeing, Golf course (within 3 km), Fishing.
    Others parking, wifi.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Facilities for disabled guests, Non-smoking throughout.
    Safety features Staff follow all safety protocols as directed by local authorities.
    Accessibility Upper floors accessible by elevator.
    Bathroom Shower, Private bathroom, Bath or shower, Free toiletries, Toilet paper, Toilet, Hairdryer, Bathrobe.
    Room Amenities Air conditioning, Heating, Wardrobe or closet, Socket near the bed, Carpeted, Iron.
    Food & Drink Coffee machine, Wine/champagne, Restaurant, Outdoor furniture, Tea/Coffee maker.
    Safety & security Fire extinguishers, Smoke alarms.
    Cleaning services Daily housekeeping.
    Services & Extras Wake-up service, Towels, Wake up service/Alarm clock, Key card access, Linen, Alarm clock.
    Media & Technology Cable channels, TV, Satellite channels, Flat-screen TV, Telephone.
    Common areas Sun terrace.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized.
    Reception services Concierge service, Invoice provided, ATM/cash machine on site, Luggage storage.
    Physical distancing Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
    Entertainment and family services Board games/puzzles.
    Outdoor & View City view, Terrace, Patio, Balcony, River view, View.

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