The Palmer Collective

12-14 Palmer Street
8.7
2732 reviews

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This property has been featured in "16 Best Hotels In Townsville ".

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Room Types Available

Deluxe King Room
  • Max 2 Adults
    •
  • 5 Photos available
    •

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    This air-conditioned room features a TV, 1 queen-sized bed, a refrigerator and tea and coffee making facilities.

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    Deluxe Queen Room
  • Max 2 Adults
    •
  • 5 Photos available
    •

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    The double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. This double room features a safe deposit box, heating and a flat-screen TV with streaming services. The unit offers 1 bed.

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    Deluxe Twin Room
  • Max 3 Adults
    •
  • 2 Photos available
    •

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    The twin room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. This twin room has a safe deposit box, heating and a flat-screen TV with streaming services. The unit has 2 beds.

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    About This Property

    Located on vibrant Palmer street, this hotel is surrounded by an array of restaurants, cafes and boutiques. Townsville Shopping Centre is close by. This 4-star modern hotel offers guests a pool, spa, (Read More) fitness centre, free WiFi, cable channels and parking. Guests can explore Strand Park, which has a swimming pool, lovely beaches, community art displays and public events. Magnetic Island is just a short ferry ride from the city. All rooms come equipped with a refrigerator and a bathroom with a hairdryer and a shower.

    The Palmer Collective is featured in

    Guest Ratings For This Property

    8.7
    Based on 2732 Reviews
    100% verified reviews

    Comfort

    9.27

    Cleanliness

    9.18

    Value For Money

    8.86

    Facilities

    8.83

    Guest Reviews

    Mary
    review category business travellers
    5.0
    Passable
    Passable
    Location
    Bathroom wasnt clean and housekeeping didnt clean after first night Didnt like my room on ground floor

    Published on 04 Jan 2024

    Paul
    young couple
    10.0
    Exceptional
    Preferred accommodation in Townsville
    Friendly staff, can eat reasonably at the bar and grill.
    Nothing in particular.

    Published on 22 Dec 2023

    Wayne
    young couple
    8.0
    Very good
    Pleasant location for a hotel
    Location was excellent
    Couldnt control the room temperature. Very cold unless you shut off a/c

    Published on 12 Dec 2023

    Amesh
    young couple
    9.0
    Superb
    Superb
    Aircon not being able to increase temp

    Published on 03 Dec 2023

    Merrin
    young couple
    8.0
    Very good
    Staff were amazing couldnt be more helpful
    The bed is really comfortable and the room just perfect for what we wanted
    NIL

    Published on 02 Dec 2023

    Leanne
    family with young children
    10.0
    Exceptional
    Exceptional
    The most comfortable beds ever :-)

    Published on 01 Dec 2023

    Caroline
    family with young children
    3.0
    Poor
    Poor
    I didnt like that I have been completely ignored after requesting part refund for only occupying one of the 2 rooms Id booked and paid for, unfortunately I couldnt make it. A reply of any kind would have been appreciated!

    Published on 26 Nov 2023

    Juliet
    review category business travellers
    5.0
    Passable
    Horrible facility/ room. Nice location and nice front staff.
    The lady who helped me checking was great. She was welcoming and when I requested to change a room, she was very helpful. I think I rate 5/10 for the hotel because she was nice. If it wasn't her, it would be a 2/10 hotel. Location is great. Food all around you.
    The first room I checked in (room 105), the fan in the bathroom ceiling fell off. There was a hole in the ceiling. I requested to change the room. Unfortunately, the hotel was full so the second room (room 128) was an access room. Room 128 is bigger (for disable access) but, there was dead fly on the bed, near the pillow and there was a layer of dust when I sat down at the bottom of the bed. You can see the fluffy stuff flying when you sit down. It seems that room 128 hasn't been used for 10 years. There was a stain on the pillow. I decided to go back to room 105 and just ignore the falling ceiling in the bathroom. Will I stay there again? Absolutely not!! The cleanness is 2/10
    (Read More)

    Published on 23 Nov 2023

    Heath
    young couple
    8.0
    Very good
    very good
    location
    room little small

    Published on 20 Nov 2023

    Andy
    review category business travellers
    10.0
    Exceptional
    Exceptional
    Awesome location. All new and clean, just been upgraded. Best beds - so comfy.
    Leaving.

    Published on 16 Nov 2023

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    Top Facilities

    parking

    bar

    wifi

    pool

    food

    See All Facilities

    All Facilities for The Palmer Collective

    Category Facilities
    Business facilities Meeting/banquet facilities.
    Others parking, bar, wifi, pool, food.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests.
    Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
    Accessibility Upper floors accessible by elevator.
    Bathroom Shower, Private bathroom, Bath or shower, Free toiletries, Toilet, Hairdryer.
    Room Amenities Air conditioning, Ironing facilities, Heating, Desk, Iron, Safety deposit box.
    Food & Drink Wine/champagne, Refrigerator, Electric kettle, Vending machine (drinks), Restaurant, Vending machine (snacks), Outdoor furniture, Packed lunches, Tea/Coffee maker, Coffee house on site.
    Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
    Cleaning services Daily housekeeping, Laundry, Dry cleaning.
    Media & Technology Streaming service (like Netflix), TV, Flat-screen TV.
    Services & Extras Towels, Linen.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services Invoice provided, Tour desk, Luggage storage.
    Physical distancing Cashless payment available, Physical distancing rules followed.
    Pool and wellness Fitness centre, Fitness.

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