The Palmer Collective, Townsville

This property has been featured in "16 Best Hotels In Townsville ".

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parking

bar

wifi

pool

food

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Deluxe King Room

Max 2 Adults

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This air-conditioned room features a TV, 1 queen-sized bed, a refrigerator and tea and coffee making facilities.

Deluxe Queen Room

Max 2 Adults

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The double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. This double room features a safe deposit box, heating and a flat-screen TV with streaming services. The unit offers 1 bed.

Deluxe Twin Room

Max 3 Adults

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The twin room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. This twin room has a safe deposit box, heating and a flat-screen TV with streaming services. The unit has 2 beds.

Category	Facilities
Business facilities	Meeting/banquet facilities.
Others	parking, bar, wifi, pool, food.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Upper floors accessible by elevator.
Bathroom	Shower, Private bathroom, Bath or shower, Free toiletries, Toilet, Hairdryer.
Room Amenities	Air conditioning, Ironing facilities, Heating, Desk, Iron, Safety deposit box.
Food & Drink	Wine/champagne, Refrigerator, Electric kettle, Vending machine (drinks), Restaurant, Vending machine (snacks), Outdoor furniture, Packed lunches, Tea/Coffee maker, Coffee house on site.
Safety & security	Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Cleaning services	Daily housekeeping, Laundry, Dry cleaning.
Media & Technology	Streaming service (like Netflix), TV, Flat-screen TV.
Services & Extras	Towels, Linen.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Invoice provided, Tour desk, Luggage storage.
Physical distancing	Cashless payment available, Physical distancing rules followed.
Pool and wellness	Fitness centre, Fitness.

About This Property

Located on vibrant Palmer street, this hotel is surrounded by an array of restaurants, cafes and boutiques. Townsville Shopping Centre is close by. This 4-star modern hotel offers guests a pool, spa, fitness centre, free WiFi, cable channels and parking. Guests can explore Strand Park, which has a swimming pool, lovely beaches, community art displays and public events. Magnetic Island is just a short ferry ride from the city. All rooms come equipped with a refrigerator and a bathroom with a hairdryer and a shower.

Guest Ratings For This Property

8.7

Based on 2732 Reviews

100% verified reviews

Comfort

9.27

Cleanliness

9.18

Value For Money

8.86

Facilities

8.83

Guest Reviews

Mary

review category business travellers

5.0

Passable

Location

Bathroom wasnt clean and housekeeping didnt clean after first night Didnt like my room on ground floor

Published on 04 Jan 2024

Paul

young couple

10.0

Exceptional

Preferred accommodation in Townsville

Friendly staff, can eat reasonably at the bar and grill.

Nothing in particular.

Published on 22 Dec 2023

Wayne

young couple

8.0

Very good

Pleasant location for a hotel

Location was excellent

Couldnt control the room temperature. Very cold unless you shut off a/c

Published on 12 Dec 2023

Amesh

young couple

9.0

Superb

Aircon not being able to increase temp

Published on 03 Dec 2023

Merrin

young couple

8.0

Very good

Staff were amazing couldnt be more helpful

The bed is really comfortable and the room just perfect for what we wanted

NIL

Published on 02 Dec 2023

Leanne

family with young children

10.0

Exceptional

The most comfortable beds ever :-)

Published on 01 Dec 2023

Caroline

family with young children

3.0

Poor

I didnt like that I have been completely ignored after requesting part refund for only occupying one of the 2 rooms Id booked and paid for, unfortunately I couldnt make it. A reply of any kind would have been appreciated!

Published on 26 Nov 2023

Juliet

review category business travellers

5.0

Passable

Horrible facility/ room. Nice location and nice front staff.

The lady who helped me checking was great. She was welcoming and when I requested to change a room, she was very helpful. I think I rate 5/10 for the hotel because she was nice. If it wasn't her, it would be a 2/10 hotel. Location is great. Food all around you.

The first room I checked in (room 105), the fan in the bathroom ceiling fell off. There was a hole in the ceiling. I requested to change the room. Unfortunately, the hotel was full so the second room (room 128) was an access room. Room 128 is bigger (for disable access) but, there was dead fly on the bed, near the pillow and there was a layer of dust when I sat down at the bottom of the bed. You can see the fluffy stuff flying when you sit down. It seems that room 128 hasn't been used for 10 years. There was a stain on the pillow. I decided to go back to room 105 and just ignore the falling ceiling in the bathroom. Will I stay there again? Absolutely not!! The cleanness is 2/10

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Published on 23 Nov 2023