- Not so much a con but I just think it needs to be explained a little better by Reveal as to how all their properties fit together. Id suggest that they do this as standard with guests when checking in.
- For example, with the exception of breakfast, whilst you can order from a food menu at the villas, they have to go and collect it from the hotel down the road (c. 250m away). The same goes for ordering a beer / cocktail - they dont have an alcohol licence at the villa, so you order a drink but they have to run down to another hotel to get it. This isnt necessarily a problem (and the food is delicious!!) just something we didnt feel was really explained or made obvious until we asked. Basically, I would class it more as a well-catered AirBnB
- As above, service really was super friendly, helpful and enthusiastic throughout, but there were a few little bits that could elevate them to a real luxury property (e.g. we had to leave at 7am to catch our flight, but breakfast opens at 7. Considering the cost and that wed stayed 6 nights, we felt it would have maybe been a nice touch just to accommodate a slightly earlier opening e.g. 6.30am). Also, when we checked in we were basically left alone downstairs for 30 mins without much of a welcome as our room was prepared - again, not a huge issue by any means, but just played more into the feeling of it being a BnB / catered apartment.
- Given the above, for what we paid in comparison to surrounding places / Sri Lanka generally, if honest we felt value for money wasnt quite as strong here.
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