Valeria Madina Club - All Inclusive

* Pools were well maintained but staff were reluctant to give towels when asked. * Rooms were not so clean, Shower room had no shower curtain, so when you shower, half of the wash room is dangerouly wet - you are more likely to slip there. * The restaurant's layout was inconvenient, requiring multiple walks to different ends for various items. Additionally, the food options were heavily skewed towards non-vegetarian dishes, leaving limited choices for vegetarians. Attempts to communicate this issue with the Check, Head Chef, and Floor Manager were challenging, as they seemed unwilling to understand our concerns. * 80% of the food items provided were non-veg and remaining 20% was cooked vegetables and half cooked Rice. Check, Head Chef, Floor Manager, none of them were ready to understand what we are talking. They pretending to not know English. * Non-vegetarian friends also reported issues with half-cooked meat, further adding to our dissatisfaction with the dining experience. * While arranging for a late checkout with the Manager, we experienced a misunderstanding with the cleaning staff, who attempted to move our belongings prematurely. This created unnecessary stress during our departure. They backed off when I strongly denied.

Reception: Navigating the intricacies of the hotel's reception proved to be a challenge, marked by perplexed staff, subpar communication channels, and an unfortunate lack of responsiveness to requests made through various channels, including Booking.com, the hotel's WhatsApp, email, and direct calls. Regrettably, the prospect of fulfilling guest requests appeared elusive during our stay. Location: Situated at a considerable distance from key attractions, with a 30-minute journey to the grand square, the hotel's locale posed logistical challenges, especially as most day tour operators did not extend pickup services to this area. Guests opting for taxi services faced an additional expense of MAD100-150 per trip. Rooms: While the rooms boasted a commendable size and basic amenities, our experience with the Quadruple room reservation for a family of four encountered initial setbacks. Despite booking, we were initially assigned two separate rooms due to purported unavailability. After an extended 40-minute discussion with the manager, we eventually secured a Quadruple room, albeit with underwhelming air conditioning performance. Numerous guests echoed similar concerns. Additionally, malfunctioning key fobs necessitated repeated visits to the reception, with staff responsiveness being notably lacking. Pool: The advertised hot pool was notably absent, and the Aquapark closure during winter months, while mentioned in hotel information, could be more prominently communicated. Furthermore, the Jacuzzi facility was exclusively for adults and children under 10 years, potentially limiting family access. Food: Over the course of our seven-day stay, the culinary offerings exhibited limited variety, with a recurring monotony in flavors. The predominantly Moroccan cuisine, while presented with slight variations, failed to captivate the palate, leaving dishes notably bland and tasteless.

Avoid Valeria Medina at all costs if you value a peaceful and enjoyable holiday. Booking.com's relentless promotion of this resort over the past few months paints a rosy picture that far from reflects the dismal reality we encountered. Unprofessional Staff: Encountered numerous rude and unhelpful staff members, leaving us constantly frustrated. Accommodation Woes: Our room was plagued with major issues, including non-functioning locks and constant heating problems. Communication Breakdown: The reception consistently ignored our calls, further amplifying our frustrations. Inaccessible Amenities: Long distances separated rooms from the reception, and requests for assistance were deliberately ignored. Towel Troubles: The cleaning staff were woefully under-equipped, forcing us to plead daily for basic necessities like towels, often resorting to using Google Translate due to language barriers. Subpar Dining: The food hall was frequently depleted even before closing time, leaving us hungry and disappointed. Guest Overload: The resort is clearly ill-equipped to handle its guest capacity, resulting in overcrowding and subpar service. Apathy Reigns: The staff displayed a complete lack of interest in guest satisfaction, treating us as if they took our presence for granted. Shattered Trust: This experience has drastically eroded our trust in Booking.com and their rating system. The seemingly high rating of 3 stars feels like a paid partnership rather than an accurate reflection of the resort's shortcomings. As a bonus we have cats,dogs roaming in food hall and sparrows comfortably chewing on bread stored. Ruined Christmas: Our Christmas holiday with family was sadly marred by Valeria Medina's abysmal service and substandard facilities. In conclusion, we strongly urge potential guests to steer clear of Valeria Medina.