It appears that the hotel falls short of industry service standards in several aspects:
1. Throughout our 6-night stay, the room was never cleaned.
2. Despite being a 2-bedroom suite for 5 people, the towel change was only suggested once. Initially, only 2 towels were provided, and even after requesting additional towels, we had to ask again after they were changed.
3. While the room has a kitchen, it was initially empty. Plates and glasses were provided only on the second day, after we had already purchased our own set. A kettle was given upon request, but then taken away with the explanation that "another guest needs it more." The stove lacked a gas tank, and we had to pay extra to use it.
These issues, along with other minor concerns that are typically addressed without prompting in reputable hotels, could be easily resolved through proper staff training. I am optimistic that on my next visit, the hotel will meet higher industry standards. Despite these challenges, the overall experience was positive, and it's unfortunate that I cannot give it a perfect 10 out of 10 rating.
(Read More)
