So call me old-fashioned but I book a hotel room because I need somewhere to sleep. This hotel is located directly above a bar-restaurant which it turns out opens very late. A large group fueled with plenty of alcohol gathered with a piano accordian to sing and shout their way into the early hours of the night. Because of the narrow streets and high walls it's extremely loud and it echoes everywhere. Just when you thought they were wrapping up, off they went again. Until about 3:30 am... Sleep was impossible before then. I got up at 8:30 and tried to make a coffee in the room to find that there were no pods for the machine, and no-one downstairs seemed to understand the issue. They suggested that I buy an extra coffee and drink it downstairs before breakfast. They didn't seem to understand I just wanted to make myself a quick coffee in my room because I was exhausted from lack of sleep. So I got showered & dressed for breakfast. When I opened the room door to go out, someone had brought up a completely different machine with a basket of pods, which was very kind as they were very busy downstairs. Apparently they no longer stocked the pods that fitted the machine in the room.... Don't you think if you went to the trouble of putting a coffee maker in the room, it would be someone's job to make sure there were capsules for it? Unless of course the whole thing is for show. I feel sad saying I would never stay here again, because so much is done so well, and the staff are as helpful as they can be. At the end of the day though, a hotel where it is too loud to be able to sleep is pointless.
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