Villa Vista by The Serendipity Collection

When looking for a hotel to celebrate Valentines Day, the photographs from Mirrissa Villa Vista were very impressive. For a special day, spending $250 on a room for one night was supposed to be a treat. However, we left feeling misled and extorted. The room had not been maintained well. There was a one minute supply of hot water, the shower handle was broken and there was a large cockroach scuttling around the bathroom. As a warning to potential customers they should know that there is no restaurant or even a reception. The beautiful views of the ocean cant be seen from the one bedroom villa. If youre planning to eat while there then you need to provide the staff with cash for groceries and tell them what you want for dinner. We gave them $70 and asked for lobster with a salad, garlic butter sauce and some homemade chips. We got two jumbo prawns, some watermelon with a leaf of lettuce and a cold pot of dry bland mashed potato. Clearly the chef had never heard of a salad before. Nonetheless we endeavoured to enjoy our stay despite a feeling of being ripped off. In the morning, after conversing, we decided we would talk to the manager about our complaints. We said to him that we didnt feel it was worth $250. He told us that it was nothing to do with him and asked us to contact the sales team in Colombo. We messaged them our complaints and said we thought $150 would be a more reasonable price. We said we would be happy to pay full price but we will be leaving a bad review. Their response was to accuse us of threatening them. This seemed very passive aggressive and unsettling. So we paid the full price and left feeling bitterly disappointed. Later that day we got a call from the manager saying we had underpaid him by $14 which was utterly baffling and insulting. He had counted the money in front of us at the time and said it was all good before we left.