The condo was simply shabby. Your booking.com photos are bait and switch.
Only after I booked the property, did I realize the photos they show you are not necessarily representative of the unit you'll be put in. So I called property directly to ensure an updated unit. However, upon arrival I was still put into an outdated condo whose interior was decades old, dark and shabby. When I called the management company, the staff challenged me, doubting I had called them directly after booking to ensure an updated unit upon arrival (which they agreed to during that phone call in October). I even had the staff member's name as a reference, but they insisted 'that person doesn't handle rental units' and 'we never guarantee units through third party companies.' I told them I wanted to move and they said they'd put me on a 'waiting list'.
The unit was also poorly equipped from the kitchen, to the bedroom, to the near non-existence of beach accessories. I've stayed in Wailea units for 20 years , I know the differences (which is exactly why I knew to call and ensure what I would be getting), and to still get put into a dump, and be challenged by staff about it, was beyond disappointing. The location is great, but the units are dicey and the staff unhelpful and condescending. Their position is that you are 100 yards from the rocky shore, so you'll accept whatever condition condo they put you in, and if you don't like it, there is nothing you can do about.
(Read More)
