Wailea Elua Village - CoralTree Residence Collection

The condo was simply shabby. Your booking.com photos are bait and switch. Only after I booked the property, did I realize the photos they show you are not necessarily representative of the unit you'll be put in. So I called property directly to ensure an updated unit. However, upon arrival I was still put into an outdated condo whose interior was decades old, dark and shabby. When I called the management company, the staff challenged me, doubting I had called them directly after booking to ensure an updated unit upon arrival (which they agreed to during that phone call in October). I even had the staff member's name as a reference, but they insisted 'that person doesn't handle rental units' and 'we never guarantee units through third party companies.' I told them I wanted to move and they said they'd put me on a 'waiting list'. The unit was also poorly equipped from the kitchen, to the bedroom, to the near non-existence of beach accessories. I've stayed in Wailea units for 20 years , I know the differences (which is exactly why I knew to call and ensure what I would be getting), and to still get put into a dump, and be challenged by staff about it, was beyond disappointing. The location is great, but the units are dicey and the staff unhelpful and condescending. Their position is that you are 100 yards from the rocky shore, so you'll accept whatever condition condo they put you in, and if you don't like it, there is nothing you can do about.

We were exceptionally happy with our one week stay in Unit 708. It was two bedrooms, we just used one, with two full bathrooms (we used!). Large glass sliding doors and screens (didn't have bugs, but kept the birds out who liked to look on our deck for crumbs.) Sat out on the deck lots, especially gorgeous views of sunset. Very nice grassy area above the beach, with covered loungers and keycode controlled so only residents could get in. Beautiful sandy beach with some shade all day. Units have beach chairs and towels. Very nice pools and exercise room. Grounds are lush with many flowering plants with an excellent ground crew keeping them up. Hope to return next year with daughter and family of young children. Will also say that Hawaii and Maui are exceptional in following COVID restrictions. We virtually never saw anyone inside without a mask, and no one minded it. Felt very safe.