Staff were very friendly and helpful. Room was very nice with generous large complimentary bottles of drinking water provided. Breakfast was ordered (not buffet) but the selection was good and the food was well prepared. There was even complimentary tea / coffee & local snacks at the poolside from 3-5 p.m. every day which was a pleasant surprise. The whole resort is very nicely laid out and furnished, with lots of beautiful spots for photo-taking. Food pricing was reasonable as well. We ordered a romantic dinner to celebrate my wife's birthday, which came with a several course menu and a bottle of wine. The food served for the dinner was very good. And of course, they did not forget the complimentary birthday cake. The dinner was at a pavilion overlooking the greenery below. They decorated the whole pavilion and the path leading to it with flowers, rose petals and candles. Sugi and Suan served us dinner and they were very polite and attentive in their service. In all, it was a wonderful dinner experience and worth every cent we paid. They even decorated our bed to wish my wife a happy birthday. In all, the staff went the extra mile to make our stay very pleasant. The Ubud town centre was only about 15 minutes' walk away. There we found very nice little trinket accessory (earrings, pendants, chains etc) shops. There were also very nice restaurants on the little street where the hotel is located and cheap massage options as well. There was even a guardian pharmacy and a mini supermarket a short (15-10 minutes) walk away. Our only regret is that we did not stay one or two nights longer and headed out to Sofitel Nusa Dua instead, which is the subject of another (alas very disappointing) review altogether.
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