I specifically booked this room 621 because it had a jacuzzi with a view. But the jacuzzi was not working and the staff kept telling me they fix it. On my second day I asked them again for the third time to fix it while I'm not in the room. They only changed the water and the bubble was not coming. I asked again and they came after hours to show me there's a power switch and they turned it on but the jacuzzi was not working again and the water was always cold in it. On my second night they said you need to wait for the water to warm up and I again asked them to go there and do whatever they know to make it warm by the time I'll be back and that night again it was not fixed. I even asked them to change the room if it's not working after two days. The last day they sent a message through booking that the heater was broken and they can't fix it. I basically paid money for a broken jacuzzi otherwise I could have rent a cheaper room. The water in the shower too was a problem it wouldn't stay on a set heat and kept getting hotter than I set it.
The sheets were never completely clean. The first sheets on the bed on the first night after check in had spots on them. I asked them to change them but all the new sheet every day was not clean completely. I didn't ask for new sheets anymore since I understood they don't really have any clean sheets and that the jacuzzi not working and their not fixing it was evident that no clean sheets would make their way to my room anyways.
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