Alpen Resort Hotel, Zermatt, Switzerland | Photos, Reviews & Deals @Holidify

About Alpen Resort Hotel

Located close to the ski lifts, Alpen Resort Hotel features modern family rooms. Guests can relish a fine dining experience at the in-house restaurant, which serves authentic Swiss cuisine and a selection of fine wines. The Grill restaurant offers both meat and vegan options. Guests can admire panoramic views of the surrounding city from the hotel terrace. Also featured are three swimming pools, a hot tub, a game room and a spa and wellness centre. The hotel allows pets.

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Panorama Double Room with Matterhorn View

Max 3 Adults

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Spacious room with a seating area and a balcony offering views of the Matterhorn Mountain. Room amenities include a bathroom with shower and bath tub, a telephone, a radio, cable TV, a safety deposit box and a minibar. Free WiFi is provided as well.

Double Room

Max 3 Adults

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This room features a seating area, a terrace or a balcony, cable TV, a telephone, a safety deposit box and a minibar. The bathroom is fitted with a shower and bath tub.

Panoramic Family Room Matterhorn View

Max 5 Adults

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This Room is in the top floor, "mezzanine style" one big room on 2 floors. It features a seating area, a balcony with Matterhorn views, a telephone, cable TV, a safety deposit box, a minibar and a bathroom with shower and bath tub.

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Location & Nearby Places

Zermatt Village (0.7 Km from city center)

Spissstrasse 52

15 Nearby Attractions

Hinterdorstrasse

0.8 km

Matterhorn Museum

0.8 km

Mountaineer's Cemetery

0.8 km

Riffelalp

0.9 km

Sunnegga

1.1 km

Findeln

1.5 km

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All Facilities for Alpen Resort & Spa

Category	Facilities
Activities	Billiards, Hiking, Tennis court, Skiing, Ski storage, Darts, Table tennis, Ski pass vendor.
Business facilities	Fax/photocopying.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features	Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Face masks for guests available, Process in place to check health of guests, Staff follow all safety protocols as directed by local authorities, First aid kit available.
Miscellaneous	Non-smoking rooms, Pet basket, Non-smoking throughout, Family rooms, Lift, Designated smoking area, Pet bowls.
Accessibility	Upper floors accessible by elevator, Entire unit located on ground floor.
Bathroom	Private bathroom, Bath or shower, Toilet paper, Additional bathroom, Slippers, Additional toilet, Free toiletries, Hairdryer, Sauna, Bath, Shower, Toilet, Bathrobe.
Room Amenities	Sofa, Hypoallergenic, Drying rack for clothing, Sofa bed, Wardrobe or closet, Dressing room, Clothes rack, Private entrance, Seating Area, Iron, Rooftop pool, Safety deposit box, Fold-up bed, Ironing facilities, Heating, Plunge pool, Socket near the bed, Hardwood or parquet floors, Heated pool, Desk, Carpeted, Fan, Hot tub.
Food & Drink	Breakfast in the room, Packed lunches, Special diet menus (on request), Kid meals, Dining area, Outdoor dining area, Room service, Electric kettle, Restaurant, Minibar, Outdoor furniture, Tea/Coffee maker, Bar.
Safety & security	Smoke alarms, 24-hour security, Fire extinguishers.
Services	Internet services, Free WiFi, WiFi.
Cleaning services	Daily housekeeping, Ironing service, Laundry.
Services & Extras	Towels, Key card access, Wake up service/Alarm clock, Linen, Alarm clock, Wake-up service, Key access.
Media & Technology	Laptop safe, Satellite channels, Flat-screen TV, Telephone, Cable channels, TV, Radio.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
Common areas	Games room, Garden.
Reception services	Tour desk, Luggage storage, Concierge service, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed.
General	Pets allowed, WiFi available in all areas.
Entertainment and family services	Books, DVDs, or music for children, Children's playground, Baby safety gates, Board games/puzzles.
Pool and wellness	Outdoor pool (all year), Kids' pool, Indoor pool (all year), Swimming pool, Swimming Pool, Fitness centre, Fitness, Hammam, Outdoor pool, Hot tub/Jacuzzi, Spa and wellness centre, Indoor pool.
Transport	Shuttle service, Airport shuttle, Airport shuttle (additional charge), Shuttle service (free).
Outdoor & View	Terrace, Patio, City view, Mountain view, Landmark view, View, Inner courtyard view, Balcony, Garden view.

Guest Ratings For This Property

9.0

Based on 2617 Reviews

100% verified reviews

Comfort

9.43

Cleanliness

9.41

Value For Money

8.64

Facilities

9.4

Guest Reviews

Matteo

young couple

8.0

Very good

Was a nice stay!

SPA is nice! Cigare Lounge as well truly appreciated -from a cigar smoker.

Nothing to say.

Published on 02 Jan 2024

Nikolay

solo traveller

10.0

Exceptional

view was on the Matterhorn. The spa is good. The room is clean and comfortable.

all was good

Published on 27 Dec 2023

San

family with young children

9.0

Superb

Nice hotel, friendly staffs and located closer to Matterhorn viewpoint.

The spa and facilities is good, especially the outdoor onsen surrounded by the snow alps. Staffs are helpful and friendly too.

Location from the station and shops requires some walking.

Published on 22 Dec 2023

Anonymous

young couple

4.0

Disappointing

Great location, dissappinged by staff and dirt inside bathroom glasses

The property was beautifully decorated and the room was comfortable.

The bathroom glass was not clean when we got to the hotel bedroom. I thought the hairdryer was not working, so I called reception for help but no one came. I wanted to inform them that the glasses were dirty but they never came to my room. ( the hair dryer was working just needed to keep central button pressed in to work )

Published on 22 Dec 2023

Soh

family with young children

9.0

Superb

Best hotel we have stayed in so far on our Germany/Switzerland trip

Location, facilities (including a play area with table tennis tables and pool table). The room was a very big one and our rooms were facing the Matterhorn and were connected. It was extremely comfortable too. Dinner at the Matterhorn restaurant was delicious and service was fantastic.

Nothing much.

Published on 18 Dec 2023

Jayne

young couple

8.0

Very good

Loved it, great location and amazing spa!

Hotel is very pretty and clean, team are friendly and helpful. They seem proud to be working there. The spa is fantastic! A huge bonus as didnt think it would be as great as it was. Worthwhile staying just for the spa! The bedroom was spacious and comfy with a nice bathroom. Bed very comfy. The lounge area is very nice, and the resorts bar. We used the restaurant, for supper which was excellent. Breakfast was good.

Some fishing touches, decorating to the building was being done.

Published on 14 Dec 2023

Alexandra

young couple

10.0

Exceptional

Everything was spotless clean. The room was big enough and had a lot of natural light. I am sure the view is spectacular during sunny days and you can really see the Matterhorn but during our stay it was cloudy and it was snowing beautiful. The stuff was very nice, polite, helpful and they went out of their way to make our stay wonderful. The food and service at the Hornox was also amazing. We will come back here for sure.

Published on 14 Dec 2023

Anonymous

young couple

10.0

Exceptional

Very nice and helpful staff, good location, nice and clean spa area, clean and spaceous room with balcony and view to Matterhorn

Published on 10 Dec 2023

Sharon

family with young children

9.0

Superb

Fantastic stay with family !

Great hospitality during check in. Resort style hotel which makes things easier for family with children. Fantastic location and good breakfast selection.

Published on 09 Dec 2023