The property was very run down, poorly maintained, very noisy with "silly loud music" piped arounfd the complex, so loud you could hardly think. Let alone have a conversation. The pool was filthy, the pool area dangerous with uneven sharp floors. Mould on the cushions. Pool area uneven and dangerous. Pool surround broken. Tiles broken, waiting for an accident. The rooms were damp and damaged, with paint peeling off the walls, green algae on the windows, plaster peeling with damp, floors damaged and with holes, shower area with mould and cushions with mould. The soft furnishings has stains all over them, and the duvet had blood stains on it (YUK!!) Altogether of pitiful experience for a five star hotel. Should really be 3*or less. The staff started off quite rude and miserable until we mentioned to them how miserable they all looked. They then started smiling a bit more and wishing us good morning. Breakfast was a bit of a nightmare with a free for fall (fight), understaffed and poor quality breakfast, with guests coming to blows fighting to get to the buffet. Toaster did not work for all the four days we were there even though they said they would fix it. The masala DOSA had about 1/10 of the masala in it that it should've had, like they were trying to save money by using a few less potatoes! For the first day we weren't even offered a coffee, and had to help ourselves to instant coffee. On another day there was no hot water for making your own coffee, and hardly any service available over breakfast for over 45 minutes. Would never stay here again, and would advise anyone thinking about it to think again. The place is overpriced and miserable. When we complained we were upgraded to the top room, which had damp in the room, peeling paint, mould on the cushions and much more to mention... And that was the best they had to offer. SAD PLACE.
(Read More)
See all hotels in Goa
