Best Western PLUS Franklin Square Inn, Albany

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Room Types Available

King Room - Non-Smoking

Max 2 Adults

1 Photo available

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The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. This double room features a wardrobe, heating and a flat-screen TV. The unit offers 1 bed.

Queen Room with Two Queen Beds - Non-Smoking

Max 4 Adults

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Featuring free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. This quadruple room is air-conditioned and has a flat-screen TV, a coffee machine, a wardrobe and heating. The unit has 2 beds.

Queen Room - Mobility Access/Non-Smoking

Max 2 Adults

1 Photo available

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The spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.

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Best Western PLUS Franklin Square Inn is featured in

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Guest Ratings For This Property

8.0

Based on 262 Reviews

100% verified reviews

Comfort

8.59

Cleanliness

8.57

Value For Money

7.86

Facilities

8.26

Reviewers Mention About Best Western PLUS Franklin Square Inn

The Best Western PLUS Franklin Square Inn receives high praise for its great location, friendly staff, and clean rooms. Guests appreciate the helpfulness of the front desk associate, the good breakfa (Read More)st selection, and the accessibility to nearby attractions such as restaurants and shops. The hotel is described as safe and walkable, with plenty of activities and dining options within walking distance. Overall, guests highly recommend staying at this Best Western.

Guest Reviews

Christine

young couple

8.0

Very good

Great location with nice views and friendly staff.

I liked the location only 10 minutes away from family. Breakfast was good. The staff at check in upgraded our room with a shower instead of a tub because the last Holiday Inn we stayed at in Virginia the night before had a tub/shower combo that was not flat and we both almost fell because it was slippery and bowed at the bottom very narrow.

The heat was very dry so we had to keep the temperature down to be comfortable. Also the TV would quit randomly while watching at night. The shower could use a bar to grab because the floor was slippery so you had to be careful. We are both 70 so a bar to grab inside would have been helpful because grabbing the door handle only made the door open so no stability.

Published on 04 Dec 2023

Paola

family with young children

9.0

Superb

2days trip in town

Very nice room, clean and comfortable

The heater is a little noisy but not a big deal

Published on 30 Nov 2023

Nancy

young couple

3.0

Poor

I encountered Very, very poor management with follow through and unbendable corporate policies.

Breakfast was typical continental food.

I was originally booked for 2 nights with a wedding group. The request for the rooms was never confirmed and then there was no rooms available for a 2 night stay when I double checked. Another wedding booked the rooms. I was forced to stay at the Hilton for Friday night. When I tried to check in 1 hour early on Saturday, I was told the room was ready but would have to pay 65.00 early check in fee. When I explained that I was the mother of the bride and I had to get ready, I was told it was corporate policy. This is awful customer service. I would like my 65.00 reimbursed with all the aggravation that I incurred.

(Read More)

Published on 16 Nov 2023

Brian

review category business travellers

10.0

Exceptional

Repeat customer. Always consistenet

Breakfast is good. Nice seating accommodations with easy access to the lobby and checkout counter.

Parking...

Published on 12 Nov 2023

Greta

family with young children

9.0

Superb

Great breakfast and coffee. Staff was very nice. Hotel was clean.

Published on 09 Nov 2023

Top Facilities

Wifi

Pets allowed

Garden

Shuttle service

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Best Western PLUS Franklin Square Inn

Check Room Options And Availability

Room Types Available

Best Western PLUS Franklin Square Inn is featured in

Other Recommended Stay Options

Other Stays Nearby Best Western PLUS Franklin Square Inn

Other 3-Star Hotels For You

Guest Ratings For This Property

Reviewers Mention About Best Western PLUS Franklin Square Inn

Guest Reviews

Christine

Very good

Great location with nice views and friendly staff.

Paola

Superb

2days trip in town

Nancy

Poor

I encountered Very, very poor management with follow through and unbendable corporate policies.

Brian

Exceptional

Repeat customer. Always consistenet

Greta

Superb

Superb

Noriko

Pleasant

Pleasant

Ashley

Good

My stay at Best Western was good enough to meet my basic needs for staying at a hotel.

Sima

Superb

Superb

Anonymous

Passable

Passable

Anne

Very good

Very good

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