Best Western PLUS Franklin Square Inn, Albany

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parking

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King Room - Non-Smoking

Max 2 Adults

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The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. This double room features a wardrobe, heating and a flat-screen TV. The unit offers 1 bed.

Queen Room with Two Queen Beds - Non-Smoking

Max 4 Adults

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Featuring free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. This quadruple room is air-conditioned and has a flat-screen TV, a coffee machine, a wardrobe and heating. The unit has 2 beds.

Queen Room - Mobility Access/Non-Smoking

Max 2 Adults

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The spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.

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All Facilities for Best Western PLUS Franklin Square Inn

Category	Facilities
Activities	Live music/performance, Cycling, Hiking, Bowling, Walking tours, Temporary art galleries.
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Family rooms, Facilities for disabled guests, Non-smoking rooms, Lift, Non-smoking throughout.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, First aid kit available.
Accessibility	Entire unit wheelchair accessible.
Bathroom	Private bathroom, Bath or shower, Spa bath, Free toiletries, Toilet paper, Additional bathroom, Hairdryer, Bath, Shower, Toilet, Additional toilet.
Room Amenities	Sofa, Sofa bed, Air conditioning, Wardrobe or closet, Desk, Iron, Interconnected room(s) available, Heating.
Food & Drink	Refrigerator, Microwave, Vending machine (drinks), Vending machine (snacks), Coffee machine, Dining area, Outdoor furniture, Tea/Coffee maker, Coffee house on site.
Safety & security	Smoke alarms, Fire extinguishers.
Services	Free WiFi, WiFi, Internet services.
Cleaning services	Laundry.
Services & Extras	Towels, Wake up service/Alarm clock, Key card access, Alarm clock, Wake-up service.
Media & Technology	TV, Flat-screen TV, Telephone.
Food & drink safety	Physical distancing in dining areas.
Common areas	Garden, Shared lounge/TV area.
Reception services	ATM/cash machine on site, 24-hour front desk, Express check-in/check-out, Luggage storage.
General	Parking, Pets allowed, Free parking, Parking on site, WiFi available in all areas.
Physical distancing	Cashless payment available, Physical distancing rules followed.
Transport	Accessible parking, Shuttle service (additional charge), Shuttle service.
Pool and wellness	Fitness centre, Fitness.
Outdoor & View	Terrace, River view, Balcony.

Guest Ratings For This Property

8.0

Based on 269 Reviews

100% verified reviews

Comfort

8.61

Cleanliness

8.57

Value For Money

7.89

Facilities

8.26

Reviewers Mention About Best Western PLUS Franklin Square Inn

The Best Western PLUS Franklin Square Inn receives high praise for its great location, friendly staff, and clean rooms. Guests appreciate the helpfulness of the front desk associate, the good breakfa (Read More)st selection, and the accessibility to nearby attractions such as restaurants and shops. The hotel is described as safe and walkable, with plenty of activities and dining options within walking distance. Overall, guests highly recommend staying at this Best Western.

Guest Reviews

Christine

young couple

8.0

Very good

Great location with nice views and friendly staff.

I liked the location only 10 minutes away from family. Breakfast was good. The staff at check in upgraded our room with a shower instead of a tub because the last Holiday Inn we stayed at in Virginia the night before had a tub/shower combo that was not flat and we both almost fell because it was slippery and bowed at the bottom very narrow.

The heat was very dry so we had to keep the temperature down to be comfortable. Also the TV would quit randomly while watching at night. The shower could use a bar to grab because the floor was slippery so you had to be careful. We are both 70 so a bar to grab inside would have been helpful because grabbing the door handle only made the door open so no stability.

Published on 04 Dec 2023

Paola

family with young children

9.0

Superb

2days trip in town

Very nice room, clean and comfortable

The heater is a little noisy but not a big deal

Published on 30 Nov 2023

Nancy

young couple

3.0

Poor

I encountered Very, very poor management with follow through and unbendable corporate policies.

Breakfast was typical continental food.

I was originally booked for 2 nights with a wedding group. The request for the rooms was never confirmed and then there was no rooms available for a 2 night stay when I double checked. Another wedding booked the rooms. I was forced to stay at the Hilton for Friday night. When I tried to check in 1 hour early on Saturday, I was told the room was ready but would have to pay 65.00 early check in fee. When I explained that I was the mother of the bride and I had to get ready, I was told it was corporate policy. This is awful customer service. I would like my 65.00 reimbursed with all the aggravation that I incurred.

(Read More)

Published on 16 Nov 2023

Brian

review category business travellers

10.0

Exceptional

Repeat customer. Always consistenet

Breakfast is good. Nice seating accommodations with easy access to the lobby and checkout counter.

Parking...

Published on 12 Nov 2023

Greta

family with young children

9.0

Superb

Great breakfast and coffee. Staff was very nice. Hotel was clean.

Published on 09 Nov 2023

Noriko

review category business travellers

6.0

Pleasant

Too expensive.

Published on 03 Nov 2023

Ashley

review category business travellers

7.0

Good

My stay at Best Western was good enough to meet my basic needs for staying at a hotel.

Breakfast was good, satisfied what it needed to (had pancakes, potatoes, sausages, a variety of cereals, etc. Check-in was relatively painless, room was clean enough for the one night.

The parking lot was filled and I needed to park my car across the street at a different business center. Just because of the location, I was worried my car would be broken into.

Published on 26 Oct 2023

Sima

solo traveller

9.0

Superb

Great stuff location and breakfast the room was clean,

I wish there was a small hot tub or sauna

Published on 03 Oct 2023

Anonymous

young couple

5.0

Passable

Location to the wedding venue we were attending.

The bed was not super comfortable. There was an undergarment from a previous guest that was left in the room, behind the curtain.

Published on 18 Sep 2023

Anne

solo traveller

8.0

Very good

People were heard singing all night long which interfered with sleeping

Published on 17 Sep 2023

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Best Western PLUS Franklin Square Inn

Top Facilities

Check Room Options And Availability

All Facilities for Best Western PLUS Franklin Square Inn

Guest Ratings For This Property

Reviewers Mention About Best Western PLUS Franklin Square Inn

Guest Reviews

Christine

Very good

Great location with nice views and friendly staff.

Paola

Superb

2days trip in town

Nancy

Poor

I encountered Very, very poor management with follow through and unbendable corporate policies.

Brian

Exceptional

Repeat customer. Always consistenet

Greta

Superb

Superb

Noriko

Pleasant

Pleasant

Ashley

Good

My stay at Best Western was good enough to meet my basic needs for staying at a hotel.

Sima

Superb

Superb

Anonymous

Passable

Passable

Anne

Very good

Very good

Best Western PLUS Franklin Square Inn is featured in

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