Upon arrival, the front desk girl was not very nice and made us wait for our room. I went outside to tell the shuttle people and they responded with "Another room not ready". The first night we were there, our water was coming out brown from the faucets. Light bulbs were burned out and needed to be replaced. The hot water in our "Casita" would take a minimum of 20 mins to get slightly hot. One of the sinks were not draining and the tub drain never worked, even after being fixed. Luckily someone fixed the lights and the drain at the sink the first night. The patio furniture was broken and the luggage rack broke after placing luggage on it. I did not like the fact that I had to take a shuttle to get to my car/room every day. One night after coming home, I sat in the car for 10 mins waiting for a shuttle to come pick me up (Yes, I had gone by and alerted the shuttle people I needed a shuttle to my room). I ended up walking back to my room because I had picked up dinner and didn't want it to get any colder. Our first morning there, we ordered breakfast with "in room dining". A small Cranberry juice was $7.00 (the whole bill for breakfast with tip was $129.00) Food was $77.00, the rest were all fees. When I asked the manager about the prices and how high they were, she gave me a "It is what it is" type of attitude and said she hardly ate there because of the prices. I understand the extra charge but that's just price gauging. After the breakfast debacle, We went other places to eat. No microwaves in the room, one FIRE log per room.
I am just glad we didn't have the rat problem that a lot of reviews had. Unfortunately, we did not read the reviews about it and would have never stayed here. I will never go back to The Boulders Resort. I thought for the "5 star resort" it would have been a better stay.
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