Town or Country - Captains Place, Hampshire

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Category	Facilities
Activities	Tennis court, Bowling, Canoeing, Golf course (within 3 km), Fishing, Horse riding, Windsurfing, Hiking.
Cleanliness & disinfecting	Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Linens, towels and laundry washed in accordance with local authority guidelines, Use of cleaning chemicals that are effective against Coronavirus, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Designated smoking area, Family rooms, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Access to health care professionals.
Room Amenities	Heating.
Food & Drink	Breakfast in the room, Outdoor furniture, Grocery deliveries.
Safety & security	Smoke alarms, Fire extinguishers.
Services	Internet services, WiFi, Free WiFi.
Cleaning services	Daily housekeeping.
Services & Extras	Key access.
Food & drink safety	Delivered food is securely covered, Food can be delivered to guest accommodation, Physical distancing in dining areas, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers.
Common areas	Garden.
Reception services	Express check-in/check-out, Private check-in/check-out, 24-hour front desk, Invoice provided.
General	Private parking, Parking on site, Free parking, Parking, WiFi available in all areas.
Physical distancing	Physical distancing rules followed, Cashless payment available, Contactless check-in/check-out.
Entertainment and family services	Baby safety gates.
Transport	Airport shuttle, Accessible parking, Car hire, Airport shuttle (additional charge), Street parking.

Guest Ratings For This Property

8.4

Based on 71 Reviews

100% verified reviews

Comfort

8.75

Cleanliness

8.79

Value For Money

8.73

Facilities

8.39

Reviewers Mention About Captains Place

Guests have enjoyed their stay at Town or Country - Captains Place, describing it as a very nice place. However, they did not provide specific details or reasons for their positive experience. Overal (Read More)l, the reviews suggest that visitors had a pleasant time at the property, but more specific feedback or details would have been helpful in understanding the appeal of Captains Place.

Guest Reviews

Carol

solo traveller

10.0

Exceptional

Ideal place to stay if you want home from home in a lovely city

The house was lovely, clean, comfortable, and located in a fantastic spot. You couldnt have wished for better

There was nothing not to like

Published on 01 Nov 2023

Jiaxing

group

8.0

Very good

The Wi-Fi didnt work through the whole 8 days stay. They tried to solve it but we cannot use it anyway. Others are good.

Published on 02 Oct 2023

Paul

family with young children

9.0

Superb

The property was clean tidy and very close to the city centre with good public transport links.

There wasn't really anything to dislike.

Published on 05 Sep 2023

Sachin

family with young children

1.0

Bad

Dirty nasty dangerous stay daughter cut her foot

DO NOT EVER STAY HERE!!

This was a complete nightmare of a reservation, the place was filthy, dangerous and very outdated and falling apart. My daughter hurt her foot badly on the nails sticking out of the staircase.

Published on 31 Aug 2023

Andrew

family with young children

8.0

Very good

Excellent ,all staff were very helpful and friendly.

The location was ideal for our needs.Not far from the Isle of Wight ferries and drivable to Southampton Hospital.

The wi fi did not work at first ,this was quickly fixed but it did not work again on our last 2 days. I am sure it would have been fixed very quickly if we had bothered to contact the office.

Published on 25 Feb 2023

David

group

7.0

Good

Excellent central location with parking.

Published on 19 Feb 2023

Mariia

family with young children

4.0

Disappointing

good place, good location. but they need to fix communication with guests. no heating and no wifi

i liked location and cleanliness of the place

I came with my family on Friday and checked out on Monday. I called straight away that heating is not working. I am a mum of 2 kids ages 4 and 1.5. we were freezing. I called the team on Friday. sadly no one fixed the issue until the morning of the check out. on Monday morning heating magically turned on. we had no wifi and one of the toilets was not working. didnt flush. sadly bad communication from the team. plus no wifi. I was very disappointed. also no house rules or any manual for the house, it said it will be inside.

Published on 10 Jan 2023

Penny

family with young children

8.0

Very good

Great Stay

Lovely stay , great location just 10 mins walk into main high street , very comfortable house and great to have two bathrooms and super clean and very comfy beds ,bonus to have the small garden with the electric canopy and parking Not really a complaint but the dining room chairs were ripped and tatty on the some of the backs .

Published on 20 Aug 2022

Kyrstin

young couple

10.0

Exceptional

A great weekend away, and the accommodation just made it better.

Superb location and had everything we needed and more. We were a little worried about the heatwave but having so much space meant it wasn't a problem.

Published on 15 Aug 2022

Msjtargaryn

review category business travellers

8.0

Very good

Nice stay and recommend it.

1. The location is excellent. In about 15 minutes by walk you are in the City Center. 2. You are living in a full house with a garden. Had a very nice stay for almost a week. 3. The house had a very nice heating facility. 4. You can get food deliveries easily and taxis are readily available. Uber took approximately 5 minutes to arrive. 5. Quite place.

1. The internet was not very good. There is no proper broadband connection. It seems that the place uses a 4G or a 5G dongle that is approximately 5 to 4 Mbps which surely will struggle if there are multiple people wanting to stream videos on their devices. My video calls were lagging and I found it difficult to work online. 2. If you are assuming that this accommodation is like a hotel, it is not! There will be no "free" room cleaning service (if you stay for more than week, perhaps you can have the cleaning service for free). Towels, etc. will not be changed until you leave. No one will come to check the property everyday to see if there are soaps, shampoo, or shower gels. Maybe you can ask for this for a fee, but we did not do it.

(Read More)

Published on 28 May 2022